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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Five star

Seamless, straightforward, excellent rates of interest, online management, highly recommended Reviewed on: 9th March 2023

Top, top qaulity service!

A great experience from start to finish. Was easy to apply, quick to get money through, and very transparent about interest rates and repayment schedules. Liked the fact that I could keep track of my repayments and outstanding balance, and how I was able to easily make extra payments If I wanted to. I have now paid off my loan but would definitely use Ratesetter again without hesitation, and will recommend to others. Reviewed on: 9th March 2023

SImple easy service

The whole process has been really good, great product, nice that they email to let you know when your payment is going out every month, while not requiring you to do anything extra. Reviewed on: 9th March 2023

Fantastic service

Speedy ..no messing about and really helpful staff. Reviewed on: 9th March 2023

Excellent service

Easy application, money was in my account click. The online account is really good and helpful, can see how much I’ve got to pay ect can make early payments. Probably one of the best online accounts I’ve had for a loan. Would 100% recommend Reviewed on: 9th March 2023

Just perfect

Very easy and not at all complicated to sort out fabulous company Reviewed on: 9th March 2023

Quick response

Straight forward easy to apply easy to track on the app Reviewed on: 9th March 2023

Straightforward, easy.

Great company to deal with, loans are sorted out quickly with no pressure. Reviewed on: 9th March 2023

Very happy with the service provided

Quick payment Great online facilities Paid off loan early with no Fees Reviewed on: 9th March 2023

Excellent and quick service and rates

Best rates I could find. Accepted in minutes and money in my bank two days later - hassle free so thank you Reviewed on: 9th March 2023

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