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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Good and simple

Very easy application. Would recommend to others Reviewed on: 9th March 2023

Good rates

If accepted, their rates are reasonable, website is easy to navigate and money is paid out relatively quickly. Reviewed on: 9th March 2023

Verry good

I'm very happy with him Good company Reviewed on: 9th March 2023

Stress free

RateSetter make the process simple and easy to understand so you know exactly where you are with repayments Reviewed on: 9th March 2023

A1 service

Very helpful easy application and to keep track off Reviewed on: 9th March 2023

Never had any problem

Straith forward procedure and a loan within 10 minutes ... Reviewed on: 9th March 2023

Quick fast and efficient

Found this company online, very competitive, speedy response and had the money in no time. Highly recommended l. Reviewed on: 9th March 2023

No empathy

I was struggling financially and I applied for breathing space, all my credit cards and loans were placed on hold for a couple of months until I get my head above water, all my card providers were really understanding and patient apart from rate setter who constantly text me asking me to pay my arrears when my breathingspace ended, I couldn't afford to do this as I was still only just staying afloat ( isn't the reason for having breathing space is to have breathing space ?? ) this greatly affected my mental health and was in a state of panic wondering how I was going to clear the arrears, I found the texts extremely poor from a customer service point of view, I have since cleared the arrears up, unfortunately the bad service will stay with me forever, absolutely heartless Reviewed on: 9th March 2023

Amazing

Just a brilliant service give you a reply back very quick and spot on Reviewed on: 9th March 2023

Beat the competition

RateSetter provided me the best terms to suit my budget. They outclassed all other offers. Straight forward approach and transparent service which sees beyond a score but looks at the reality of your budget and spending. Never had an issue with RateSetter. Reviewed on: 9th March 2023

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