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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

The Financial Ombudsman have upheld multiple complaint about this firm

How surprising, given the high number of complaints about this firm (look for Retail Money Market Limited on the Financial Ombudsman Website) that there are SOOOO many super positive reviews....On another note, back in 2014 The FCA was warning that some P2P platforms were manipulating reviews on review sites. This is a bad review, it's also genuine. Ratesetter is a terrible business model, and is terrible to do business with. The P2P scandal is widely covered now in multiple court cases and forums, I appreciate that the first thing that will happen after this review is posted is that the Smart Money People will get an email from Ratesetter Legal telling them to take down my review, it's happened on other review sites, but I can back up this bad and truthful review with plenty of evidence. What Metrobank were doing buying this firm in a six week negotiation during lock down, and what due diligence they did is one question I would ask. There will be many more questions asked as The FCA whistleblower case of relating to P2P rumbles on. But to quote directly from that, P2P had 'Ponzi Like" practises... Those guys are still in charge - don't believe the hype Reviewed on: 10th August 2022

Loan

Staff were disbelieving and make me feel like a criminal, told me lies, worst financial institution I have ever used poorly trained staff, poor service Reviewed on: 7th August 2022

Outstanding service

I have been using Ratesetter for a number of years now and have found them to be the best loans company by far. They responsibly loan money and don't overcharge for the privilege. I love that I can clearly see what I owe, and can make overpayments when I want to reducemydebt faster. I would 100% recommend this company as it has been able to offer me short term loans at affordable rates and often the APR is lower than loans from my bank. Sterling company! Reviewed on: 18th April 2022

Very easy to apply and get a quick cash transfer to your bank account.Highly recommended.No fuss,no dramas.Just a quick efficient service,!

Quick efficient service.No fuss,no dramas. Quick efficient service!! Reviewed on: 12th April 2022

East to set up

Easy to set up and understand would definatly use again and recomend Reviewed on: 11th April 2022

choose this provider for personal loans!!

Approval within 2 hours, money in my bank the next day. Far lowest interest rate on the market, great service too! Reviewed on: 3rd April 2022

Loan made easy

Most helpful, very efficient, speedy delivery and excellent rates. Reviewed on: 1st April 2022

Great service

Super quick, smooth, website user friendly, great customer service. Reviewed on: 30th March 2022

Best loan company ever

I can’t fault this company. Loan prices very fair. Easy to set up. Good customer service Reviewed on: 30th March 2022

Better than using the banks

Used a few times, easy process using open browser Reviewed on: 29th March 2022

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