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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

BEST LOAN PROVIDER

Fast and realiable loan provider Reviewed on: 18th June 2021

Quick and easy

Nice staff, very quick and easy to get a loan Reviewed on: 18th June 2021

Quick turnaround

Need to consolidate and take some money for a car. The whole process was easy, quick and money in the account in no time. Reviewed on: 18th June 2021

Best service by far

Easy application, fast decision, excellent customer service throughout. Best rates offered in comparison to major banks and the misses got to have the new kitchen she’d been wanting and I didn’t have to install it so it was a happy day all round. Reviewed on: 18th June 2021

Ecellent service

I have 2 loans and have had good sevice Reviewed on: 18th June 2021

Great service

The whole process was made easy, and the advisor was really helpful finding the right plan for me to suit my needs. T&Cs were clear and understandable, and I got the best rate to settle my loan too. Reviewed on: 18th June 2021

Easy, quick, great

I obtained a personal loan from Ratesetter in 2019 and the service from them has been great. To start the application was simple and fast, but what has impressed me was customer service, even through the height of the pandemic. I was never made to wait too long and my calls were dealt with speedily and courteously. Reviewed on: 18th June 2021

Quick easy and good rates

Didn't take long for the process from application to money in the bank, rates are very competitive, would recommend and use again. Reviewed on: 18th June 2021

Ratesetter provide excellent service

Ratesetter promptly and efficiently provided me with funds at a critical time (flat move) and without their help I don't know what I would have done. This is my second loan from them. I would highly recommend them. Reviewed on: 18th June 2021

Very understanding and helpful

A low credit lender who do everything they can to help you pay off your loan without ripping you off at all. Reviewed on: 18th June 2021

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