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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Highly Recommended

Make things easy to do. Deliver on the nail & generally brilliant service. Always there when I need them... Thanks RateSetter Reviewed on: 18th June 2021

Low interest rate.

I am happy with the ratesetter service. They provide me a low rate finance. Reviewed on: 18th June 2021

Ratesetter

Very professional and extremely helpful Reviewed on: 18th June 2021

Great service and rates

Brilliant rates and an easy to navigate online site, very handy you can make repayments early and not get charged Reviewed on: 18th June 2021

Acceptance process

A very reasonable and understanding view to awarding loans, I have had difficulties in the past due to a messy divorce and a huge solicitors bill with no assets subject to divorce settlement, however I am a career person and have been consistently employed, Rate setter accepted me where others wouldn't, Rate setter has helped me raise my credit rating and have been the help I needed to get back on my feet. I feel Rate setter are not the company that boxes you into a category but look at individual circumstances. Not a sorry computer says no company. Reviewed on: 18th June 2021

No issues whatsoever

Great service with no complications experienced. Highly recommend Reviewed on: 18th June 2021

Excellent customer service

I was actually excited when I had been accepted by ratesetter.I have had various loans over my life time but none will ever match the ease and simplicity of Ratesetter. Thanks you made this ex soldier believe things can happen when your struggling for a solution. Wonderful cant thank you enough.I have recommende Ratesetter to many friends now and All to a man woman agreed with me. Reviewed on: 18th June 2021

Competitive interest rate

Set up from start to completion was smooth, interest rate very competitive so monthly repayments very affordable. Will definitely recommend to friends, colleagues and family. Reviewed on: 18th June 2021

Does exactly what it says on the tin

Simple easy , great service great rates , No faff, Highly recommend * Reviewed on: 18th June 2021

RateSetter review

ratesetter was very good to me when no one else would help me Reviewed on: 18th June 2021

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