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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14022 reviews)

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4.93

Based on 14,022 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14022)

Great service, Great rates, Easy Process

I have used rate setter a few times now and it has been such an easy process to apply, the customer service is 10/10 and they give very competitive rates! Reviewed on: 18th June 2021

Easy fast and hassle free

Everything you want when applying for a loan. Reviewed on: 18th June 2021

an amazing company

I had my first load off ratesetter to get a new roof for the house I had just bought, it didn't take long to ,fill out the application and I was excepted and the money was in my account really fast Reviewed on: 18th June 2021

Helpful

Helpful, efficient, friendly and prompt Reviewed on: 18th June 2021

Excellent all round

It was easy to set up the loan. Charges are fair. Communication very good. I recommended Ratesetter to a relative and they had the same excellent experience. Reviewed on: 18th June 2021

Superb

Superb service all round, ease of use makes this excellent on the app. Reviewed on: 18th June 2021

Like any other company

Fees and chargers are ridiculous Reviewed on: 18th June 2021

Easy borrowing and settling up

I have had a very good experience detailing with Ratesetters over the years. I would definitely use again. Reviewed on: 18th June 2021

Help to buy

Applied for a loan, a few checks were done, within 48 hrs the money was in my account and I’m driving my new car. Love RateSetter, such a simple and easy transaction. Reviewed on: 18th June 2021

Great experience

I've been with Ratesetter for more than 3 years and overall I had a great experience. The tool is very user friendly which allows you to quickly check your balances. Reviewed on: 18th June 2021

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