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RateSetter: Loans reviews

4.93
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Help to buy

5
Applied for a loan, a few checks were done, within 48 hrs the money was in my account and I’m driving my new car. Love RateSetter, such a simple and easy transaction. Reviewed on: 18th June 2021

Great experience

5
I've been with Ratesetter for more than 3 years and overall I had a great experience. The tool is very user friendly which allows you to quickly check your balances. Reviewed on: 18th June 2021

Great experience

5
Fair interest rates, user friendly portal and straight forward application process Reviewed on: 18th June 2021

Great company

5
It was quick and easy to arrange my loan and the website is very user friendly, I have recommended them to others Reviewed on: 18th June 2021

Excellant

5
Quick and easy to apply with quick answer Reviewed on: 18th June 2021

Good

5
Nice and easy to manager thru app Reviewed on: 18th June 2021

Friendly and reliable

5
Great customer services very friendly Reviewed on: 18th June 2021

The friendly loan people

5
Easy to get the loan I required, like the fact you can pay off any amount when you like. Reviewed on: 18th June 2021

The perfect service

5
I’ve been ever so impressed with the service offered, the application process was quick and informative, the rates offered were brilliant, there have been no nasty surprises and it’s is so clear and precise on what I am paying, when and how much is coming off my outstanding balance. The website is easy to use and quickly updated and after everything is in place, I haven’t been spammed with emails. I’d highly recommend ratesetter Reviewed on: 18th June 2021

Excellent service

5
You get excellent customer service very helpful towards customers I have no problems in the service I received Reviewed on: 18th June 2021

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