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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Best service

Overall always a great experience with Ratesetter Reviewed on: 17th June 2021

Fair & easy to deal with

Quick easy loan.. No fuss .. stress feel experience Reviewed on: 17th June 2021

Great loan company

I have been a customer or many years and very pleased with the service. There digital internet service is great and I use it regularly to check my balance. Reviewed on: 17th June 2021

Really good

Really easy to apply online, helpful Staff and we have received a great service. Reviewed on: 17th June 2021

9

Very likely to recommend as very easy to apply and great help Reviewed on: 17th June 2021

Reliable

Good reliable service. No issues Reviewed on: 17th June 2021

Great company

Great company good customer service great interest rates Reviewed on: 17th June 2021

Incredibly easy to use, great interest rate

I struggled to get a loan as I have never bought anything on any kind of credit, if I don't have the money for something then I don't buy it usually. Rate setter accepted me straight away and the money was in my account the next day, I would definitely use them again if I needed another loan, their website is also incredibly easy to use and manage repayments and see how much is still owed etc. Reviewed on: 17th June 2021

Easy, affordable and reliable

Easy to set up. Payment options for everyone also payment dates to suite people paydays. Helpful and friendly staff. Reliable if anything ever needed to be changed any problems they would sort it to best ability. Reviewed on: 17th June 2021

Process

Easy and quick process from applying to outcome. Customer service is first class. Would highly recommend Reviewed on: 17th June 2021

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