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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great loan company.

My experience with RateSetter has been a pleasure. Very fair and easy to deal with, the whole process was dealt with in a timely manner. Easy to navigate online and l would definitely recommend this company to anyone that is looking for a loan. I’ve dealt with them on more than one occasion and cannot fault them. Reviewed on: 17th June 2021

Fast and easy

Got approved within a few hours and received the loan in my account the next day, happy out Reviewed on: 17th June 2021

Super easy to apply

Nice app to see how much left to pay, or pay earlier. Everything is super easy, and good % loans too Reviewed on: 17th June 2021

Quick and easy and safe

Took out 2 small loans with ratesetter for different reasons. The application was fair, thorough and I felt like they treated me like an actual person instead of a number. Reviewed on: 17th June 2021

Low rate loan, no early repayment fee

Simple to apply online, low interest rates, no early repayment fees. Why go anywhere else. Reviewed on: 17th June 2021

Simple and friendly

Easy process to apply and always helpful when things goes wrong Reviewed on: 17th June 2021

Excellent service

Rate setter is fantastic - application for a loan is very straightforward. Website is simple to use and the instructions are clear. Very easy to use and navigate. A decision is made quickly and this is communicated clearly. Reviewed on: 17th June 2021

Simply the best in the market!!

The customer service team members on numerous occasions dealt with all my queries with outstanding enthusiasm to help in my matter. Reviewed on: 17th June 2021

Very helpful and reliable.

Fast and straightforward services. Reviewed on: 17th June 2021

Straight forward, easy to use online lender

I've use ratesetter twice for loans and it's been straightforward since the word go to the end of the loan. Staff have been super helpful when needed and available even on Sundays. Reviewed on: 17th June 2021

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