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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Good customer service.

Good customer service, works well with thr customer. Never had any issues with contacting the company when it comes to any delay in payments ext. Reviewed on: 17th June 2021

Great service

Fantastic hassle free process.. Reviewed on: 17th June 2021

Easy, people friendly and helpful

Start to finish was easy as pie, no hassle, no problems, no pushy sales people, just a loan with the details explained in an understandable way. Brilliant. Reviewed on: 17th June 2021

RateSetter

Friendly, prompt & efficient service. No frills & keep their word. Accurate statements in a timely fashion. Reviewed on: 17th June 2021

Good credit provider

Loan was accepted and paid out immediately. Understanding and helpful staff. Reviewed on: 17th June 2021

Had no trouble what so ever with this company

I needed a loan for personal reason's and got the help i needed from this company Reviewed on: 17th June 2021

Easy to process affordable loans

The process was simple and easy to complete and access the funds was seamless Reviewed on: 17th June 2021

Good

Very good loan company. Quick and helpful costumer service Reviewed on: 17th June 2021

Safe, secure, and helpful,

From first call I made to the completion of it. Enjoyable, Experience Biggest amount of money I have borrowed since Mortgage,.., No Stress as you got an Agent. You pay them but THEY DO MAKE IT EASIER...A lot EASIER. Top Marks from me. Reviewed on: 17th June 2021

Very helpful good rate easy to contact

Good rate and easy to catch up if you missed a payment cause of covid even offered me another loan after I paid first one if needed x x x Reviewed on: 17th June 2021

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