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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy and quick to apply

Very good easy to apply and get a reply back very quick . Would recommend to friends,and family. Reviewed on: 17th June 2021

Brilliant service

These guys are flexible and really easy to use. The customer service is excellent. Couldn’t recommend them enough. Reviewed on: 17th June 2021

Very good

No problems and easy system to understand Reviewed on: 17th June 2021

Straightforward, no nonsense, easy and helpful!

Ratesetter are so easy to deal with. Applications dealt with very quickly and the website has everything you need to keep a track on your loan. Contacting them was such a pleasant phone call unlike other companies where you don't actually speak to a person. Overall, exactly what you want and need from a company. Reviewed on: 17th June 2021

Excellent customer service.

Absolutely amazing organisation with great customer service and excellent support and advise all around. Thank you Reviewed on: 17th June 2021

Great loans

Easy to use and best loan rates. Reviewed on: 17th June 2021

Never had a problem

RateSetter has been brilliant, super easy to set up. Everything’s straightforward and I know how to access information when I require it. Reviewed on: 17th June 2021

Very helpful and informative

Ratesetter managed to take away the fear of taking a loan which makes the experience less harrowing . Reviewed on: 17th June 2021

The best loan company I have ever used

Over the last 10 years I've had many loans from this company with their APR the lowest time after time......cannot recommendthem highly enough. Reviewed on: 17th June 2021

Easy and reliable

Eat to apply and quick response Reviewed on: 17th June 2021

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