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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

A good company

Accepted me straight away and I was able to purchase my solar panels at a low rate. Reviewed on: 17th June 2021

Excellent

I found ratesetter first class to deal with. Highly recommended. Reviewed on: 17th June 2021

Good experience

I would recommend Ratesetter as the communication was good, excellent access to payments and balances. Reviewed on: 17th June 2021

Excellent service

Easy to apply, straight forward loan process with reasonable rates. Would use again Reviewed on: 17th June 2021

P2P loans from Ratesetter

Not the first time I’ve used Ratestter and it wouldn’t be the last, it has a human touch and doesn’t feel like you are borrowing from a large organisation it’s an individual persons direct investment, it feels like you help me and I help you kinda place run by people but refereed by Ratesetter fairly . Customer service 10/10 positive interaction every time, aside from the above they were actually the best rate for a Ioan I could find anywhere. It allowed me to top up my savings and buy the car I’ve always dreamed of having, thank you to the individuals who are invested in the organisation as I could only imagine how many peoples dreams you have helped to achieve xoxo Reviewed on: 17th June 2021

Great service

Was easy and quick to sort the loan. The website is easy to use. Would recommend. Reviewed on: 17th June 2021

Great experience

Very low interest rates, easy to apply and a great website. Reviewed on: 17th June 2021

Easy, great service

The application process was very easy but with appropriate amounts of security checks. Payments go easily each month and we’ve never had a problem! Reviewed on: 17th June 2021

loans how they should be

So simple to get a loan, how it should be,no hassle or fuss. Website is so easy to use and keep track of payments and such Reviewed on: 17th June 2021

As clear as glass

It's very simple, straightforward and decisive. When I need to take out some credit, I was far from simple, calm or patient. Circumstances dictated swift action. RateSetter provided exactly what I needed and make a rare calamitous day into just another day. Clear guidance and costs for the credit at a very exceptional rate. I rarely need credit but was glad we could do business together. As the payments went thru, no constant pressure to increase my debt with other loans. A fair company to do business with. Bravo Reviewed on: 17th June 2021

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