Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

RateSetter: Loans reviews

View other RateSetter products
4.93
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
Read all reviews Write a review

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

RateSetter Loans reviews (14024)

Very quick and easy process

5
All the process was very easy and quick. Would highly recommend. Reviewed on: 17th June 2021
Virginia Baltanas Nunez's avatar
Virginia Baltanas Nunez

A very easy company to work with!

5
Rate setter have been excellent over the years. Can’t fault them at all and would recommend instantly. In fact I have! Reviewed on: 17th June 2021
Brian Mitchell's avatar
Brian Mitchell

Quick, easy, perfect for me

5
I haven’t had an issue at all, easy to communicate with emailed to change my DD details, alot of what you can do is through your account itself. So easy to keep a track on payments and how long left. Reviewed on: 17th June 2021
sarah longhurst's avatar
sarah longhurst

Friendly and helpful

5
Politeness on the phone when applying for a loan, quick response and would use again. Reviewed on: 17th June 2021
Keith Hopkins's avatar
Keith Hopkins

Quick & Easy Process

5
I had originally approached Natwest, process took 3 hours, I did not get the rate I expected. Initially agreed to the higher rate and was told the paperwork will be with me to sign in the next few days. Looked at the Martin Lewis site, I saw Ratesetter was rated as the best loan provider at the time. Coincidentally I had already used Ratesetter but thought my Bank would offer a good rate so Initially I went down this route. It took me just over 20 minutes to process the online application with Ratesetter, I was given confirmation for the lowest rate and I had the money in my account the following day.....excellent! Reviewed on: 17th June 2021
John Robinson 's avatar
John Robinson

Easy no fuss loan

5
Really easy to see what you have to pay back. Easy online account. Just a great service. Reviewed on: 17th June 2021
Miranda Darroch's avatar
Miranda Darroch

Fantastic loan company!

5
My experience with RateSetter has been brilliant from the start. The process at the beginning was very easy, and the money arrived in my account very quickly. The website is very user friendly and is so easy to track how much of your loan you have paid off, and how much you have left to pay. Would recommend to anyone and definitely use them again! Reviewed on: 17th June 2021
Oaks's avatar
Oaks

Great service

5
Great service, helpful people and fast Reviewed on: 17th June 2021
Shane green's avatar
Shane green

good rate and service

5
likely to recommend. Loan offered at a good rate. Reviewed on: 17th June 2021
Jane Mather's avatar
Jane Mather

Great service

5
Very easy to deal with and very good customer service Reviewed on: 17th June 2021
Andrew calver 's avatar
Andrew calver

Do you have a different RateSetter product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from RateSetter?

  • Car Finance

    from RateSetter 4.90 from 308 reviews
    RateSetter
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill