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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy to use

Easy to use friendly staff on phone. Do not judge people r Reviewed on: 17th June 2021

Simple and Easy

Got a loan within a few days without too much fuss, happy with the service Reviewed on: 17th June 2021

Simple and effective

Does what it says on the box. Very helpful. Very efficient. Reviewed on: 17th June 2021

Easy, quick and uncomplicated process.

Took out a small loan a few years ago. Easy to understand terms which were clearly laid out. Minimum effort to set up borrowing and no hassle service. Reviewed on: 17th June 2021

Quick, easy, great customer service

Quick service and a good rate at a time when I was struggling to get on my feet financially. Gave me the breathing space I needed to sort things out, then was able to quickly and easily pay off the loan early with no fees, using the app. Would highly recommend. Reviewed on: 17th June 2021

Easy to manage and great rates

Ratesetter is easy to navigate, east to apply and easy to manage. A great service. Reviewed on: 17th June 2021

Does what it says

No one really wants to borrow money so its important when you do to understand what you are borrowing , what the payments are and for how long. I found that rate setter kept it very simple and easy to follow and easy to understand what my obligations are. It would be nicer if you paid more back you took off the overall amount and could end the loan quicker but you can’t however it is explained before you sign up so it’s not hidden this is just a personal thought. Reviewed on: 17th June 2021

Happy

Satisfied with service hasselt free Reviewed on: 17th June 2021

One Happy Customer

A straight forward and competitive loan,would recommend this company. Reviewed on: 17th June 2021

Quick service

First time i used RateSetter i was a little nervous but customer services soon put me at ease Reviewed on: 17th June 2021

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