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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great rates

I applied and received a great rate and the money was in my bank so quickly and all without any hassle Reviewed on: 17th June 2021

Good rates - great customer service!

I have had 2x loans from Ratesetter. Each time I researched the market thoroughly and Ratesetter offered the best interest rate for my needs both times. My experience with their customer service has been brilliant. They help you through every stage of the application (if needed) and are polite and helpful throughout the term of the loan. Highly recommended! Reviewed on: 17th June 2021

Quick, efficient, a pleasure to deal with.

Simple instructions, simple set up. It's such a relief to deal with the situation in a professional manner. Wish more organisations were as efficient. 5 star. Reviewed on: 17th June 2021

Amazing simply amazing

Been with ratesetter for many years, flexible, easy, trusted Reviewed on: 17th June 2021

Very efficient service

I purchased my car through Ratesetter, no problems throughout the service. Reviewed on: 17th June 2021

Good service

The loan was easy and the process was effortless. Everything was clear to understand. Reviewed on: 17th June 2021

Quick and easy

I can only say tham I am a very satisfied customer, when I needed a loan I got their help on a very low rate. I can strongly advise to anyone who thinking about taking a small or even a bigger loan. It's easy to apply for and quick response. Reviewed on: 17th June 2021

Very reliable company

Been with ratesetter for a few years now, very satisfied with the service that I received. Reviewed on: 17th June 2021

Easy and friendly to use

Fantastic quick service ! I can always log on with no issues and check my repayments and easily manage my information with ease. I would highly recommend ! Reviewed on: 17th June 2021

Friendly, and attentive customer service

Loan approval was straight forward, when I struggled due to Covid, customer service were there to help, Thank you Reviewed on: 17th June 2021

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