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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Simple and easy

Very quick process, great telephone customer service with an easy to navigate website too Reviewed on: 17th June 2021

Top class outfit

A dream to deal with from start to finish. Reviewed on: 17th June 2021

5 star

Second loan I've had from ratesetter always excellent service simple and easy with excellent interest rates. Reviewed on: 17th June 2021

Great company

Really good company easy to deal with Reviewed on: 17th June 2021

Getting a loan

Fantastic service did what it says on the tin. No issues Very happy customer Reviewed on: 17th June 2021

Brilliant and hassle free - thank you Ratesetter

Excellent service and easy to use. No hassle, you're not bombarded with emails; they sit comfortably within my lifestyle; I would recommend them to all my friends and colleagues! Reviewed on: 17th June 2021

Great experience

This is the most easy, flexible and trouble free experience you will ever have when getting a loan. Apply,get excepted and the money in the bank the next day. You can pay your full term or can make extra payments and bring your term down by paying online or you can clear it outright whenever suits you. Couldn't ask for better. Reviewed on: 17th June 2021

Fast Decision easy payments

Great custurmer care low payments would highly recommend and will use again when my current loan finishes Reviewed on: 17th June 2021

The money I borrowed

Very good experience the money was in my bank account very fast Reviewed on: 17th June 2021

Very efficient service all round

Very satisfied with the whole application to payment process Reviewed on: 17th June 2021

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