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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great products

Excellent products and good customer service Reviewed on: 3rd July 2020

Great rate

easy website to navigate, smooth process with a great rate, recommended! Reviewed on: 3rd July 2020

Fantastic

Great from start to finish. Thanks Reviewed on: 3rd July 2020

Easy and smooth credit loan.

Very easy to apply. Very helpful and easy website where I can keep track on my monthly repayments. Would recommend Reviewed on: 3rd July 2020

Fantastic Service but Little Communications

I find that Ratesetter are great in approving borrowing etc. However since this I haven't had a yearly review etc. I think this would be helpful Reviewed on: 3rd July 2020

Easy Borrowing

An easy straightforward experience. Reviewed on: 3rd July 2020

Outstanding service

I needed a loan and the company did this very quickly and efficiently. The information they provided was excellent and I always receive updates on payments and statements. It's a great company and I'd recommend it with no reservations. Reviewed on: 3rd July 2020

Great loan provider

The loan are easy to apply for with great interest rates and customer service. Never had any problems with them. Reviewed on: 3rd July 2020

Perfect repayment plan

Ratesetter's options for repayment has made it simple and easy for me to stay on top of my repayments. They are affordable and understood my circumstances. I rate Ratesetter full marks for affordability. Thank you! Reviewed on: 3rd July 2020

It isn't easily broken and is covered for 2years

They were very easy to apply and also super quick with a reply with decision Reviewed on: 3rd July 2020

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