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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy, fast and convenient

Their website and customer support is excellent, all the information is clear and simple. The rates are very fair compared to other competitors. Strongly recommended Reviewed on: 3rd July 2020

Great access

Clear and precise, the information has helped me organise funds Reviewed on: 3rd July 2020

Amazing!!!!

Borrowed money from rate setter last year to go for my holiday it was fast the money is in your account right away, costumer service friendly and helpful, would recommend rate setter to family and friends. Reviewed on: 3rd July 2020

A sensible, straightforward way to arrange a loan.

I’d not come across RateSetter before, and on the back of checking my credit score, and being in the market to arrange a car loan, they came up as a preferable option for me. The application was straightforward, whilst still being reassured that the questions asked would make sure that the loan was affordable for me. No pressure to go ahead once I’d been approved, and ample time to review the online documents. I was able to choose an appropriate payment date and all everything has gone ahead as promised. I would both use them again, and recommend them to others. Reviewed on: 2nd July 2020

Brilliant. ZERO complaints

I borrowed from RateSetter for my first car as I have no help and I was finding it hard to get to work. The amount you pay back a month is so reasonable, one very happy and satisfied customer. Reviewed on: 2nd July 2020

There when I needed help

When I was in financial trouble and struggling to find a way out, Ratesetter were there with an affordable loan to help me get back on my feet Reviewed on: 2nd July 2020

Out Standing people skills

A very diverse organisation, my age did not go against me. Reviewed on: 2nd July 2020

Great company

No fuss, loan delivered very fast with varied repayment options. Reviewed on: 2nd July 2020

100% satisfied

I have never experienced any issues with ratesetter. Always had quick response times from the staff and fast turnaround time. Account is informative and easy to see how much you owe. Would use again and recommend Reviewed on: 2nd July 2020

I love ratesetter they have saved me so much money!

I had a car loan that had apr of 50% so I got personal finance to close that. Then I found ratesetter! They gave me an amazing rate and saved me somuch moneyy! Reviewed on: 2nd July 2020

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