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RateSetter: Loans reviews

4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great service

5
Always very easy to do business. Very happy with serbice Reviewed on: 13th June 2020

Excellent service

5
User friendly website, quick decision and competitive rates. Excellent service. Reviewed on: 13th June 2020

Common-sense, helpful borrowing

5
Ratesetter represents common-sense, helpful peer-to-peer lending. Clear, honest, with all parties winning. Reviewed on: 13th June 2020

Car Loan - Easy and organised

5
Taking the loan out for my first car with RateSetter was nice and easy. The website is very organsied and easy to navigate. Can not fault a thing at RateSetter, from applying online to the customer services whenever you have a query. 10/10 for service provided and received. Reviewed on: 13th June 2020

A very helpfull lady and no pressure during my phone call

5
I needed some help to fund my new car required for work. The lady was very helpful and. I had no problem Thankyou Reviewed on: 13th June 2020

Satisfied customer

5
Very easy process would certainly recommend. Reviewed on: 13th June 2020

Great service

4
I have had nothing but great customer service from this company, they are quick to deliver and are the best around for loans. Reviewed on: 13th June 2020

Easy and efficient

5
Great service, easy to find information, queries dealt with quickly. Reviewed on: 13th June 2020

Easy

5
Quick response fast funds no problems Reviewed on: 13th June 2020

Easy No hassle

5
It was a while ago since I borrowed money, but it was quite quick and easy. The money was in my account within the day. I'm sure it was just a few hours. Reviewed on: 13th June 2020

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