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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Brilliant company

Really quick and efficient service. Will use again. Reviewed on: 12th June 2020

Easy To Use, Online Service

Having used this company twice now, I have no doubts in recommending them. My experience from start to finish was a clear and transparent, with an excellent online app to use throughout the term of the loan. I was able to check my payment progress 24/7, with the option to pay off larger sums of money without penalty. The interest rates are very competitive, which was the main reason I used this company in the first place. Should I need to in the future, I would most definitely use them again. Five Reviewed on: 12th June 2020

Fast and easy

Good service and fast delivery. Reviewed on: 12th June 2020

Amazing

Amazing Service and really efficient!. Reviewed on: 12th June 2020

Best company

I am very pleased with the service,they provide. Reviewed on: 12th June 2020

LIFE SAVER

In times of need ratesetter has helped me through a lot wich is why i have borrowed on more then one occasion the low interest of the loan feels almost as if you are borrowing from a friend , competition does not come close , by far the best lending company hands down. Reviewed on: 12th June 2020

Efficient service

Efficient and very easy to deal with. Regular updates without “spamming” you. Reviewed on: 12th June 2020

Great value loan

Found applying and finalising the loan a fault free process. Everything I needed to know was explained throughout the application. Reviewed on: 12th June 2020

10/10

Never had a problem. Website is brilliant- Easy to navigate round. Reviewed on: 12th June 2020

Great service

I found it easy to apply. My account is well run, and the rates are really good. Could not ask for better service. Reviewed on: 12th June 2020

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