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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Service

I had loan 2 years ago I had very good service staff it’s very polite Reviewed on: 11th June 2020

Great service friendly staff

Needed to change my direct debit date, Tina helped me and was nothing was too much trouble even asked how I was due to being made redundant Reviewed on: 11th June 2020

Used twice and would 100% recommend

I’ve not used RateSetter twice and would 100% recommend them to invest or borrow money. Fantastic to deal with and love how you can check what you have paid and what’s left. Easy option to pay additional sums to your loan and the plan laid out if easy to follow. I’ve not had a lot of loans in my life but I wouldn’t hesitate to use these guys again. Thumbs up Reviewed on: 11th June 2020

Reliable and loyal to the customers lender

I have borrow money from Ratesetter a year ago. They were so quick and I was approved one day after I applied. Their website is very good. Also they offer significantly low interest rates compare to other lenders. I can pay off or part of my loan at any without any hassle. Reviewed on: 11th June 2020

Excellent reliable service

Would (and already have) thoroughly recommend. Reviewed on: 11th June 2020

Customer Service

Very easy to deal with, polite and professional Reviewed on: 11th June 2020

Great, fair loan provider

I applied and the loan was agreed and in my bank account within a few days. Highly recommend. Reviewed on: 11th June 2020

Happy customer

I've had no issues with Rate Setter, the process was quick and easy when applying for a loan with them Reviewed on: 11th June 2020

Super quick and easy

From start to finish dealing with ratesetter has always been very easy and quick. I've had my loan 18 months now and not once have I had an issue, I would highly recommend them. Reviewed on: 11th June 2020

Easy to complete and good customer service

Phoned up got the loan money in bank within a few days. They also were so easy to talk to through the pandemic we are having at the moment. Reviewed on: 11th June 2020

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