Smart Money Risers for September 2026

If you're looking for a new bank, lender, insurer or savings and investment provider, knowing who delivers a great customer experience is just as useful as knowing who's offering the best rates. Our Smart Money Risers index tracks month-on-month and quarter-by-quarter improvement in customer review ratings across the consumer personal finance sector, identifying which providers are improving fastest and why.

September's top cross-market provider risers

Saffron Building Society’s savings accounts scored a perfect 5 out of 5 from customers in September, up from 4.86 in August.

Reviews highlighted how proactive Saffron's staff are in contacting customers about better rates and helping them move their money when fixed bonds and ISAs mature.

One delighted saver said: “Rates are fantastic and really pleased with Harvey alerting me to the new rates.”

Abound also scored strongly in September, with reviews praising the lender's quick decisions and competitive rates.

Overall, Abound achieved a customer rating of 4.97 out of 5.

One customer said, "Their customer service is excellent, loan rate is competitive and approval process is seamless, convenient and fast."

PayPal Credit emerged as one of September's stand-out performers, with shoppers praising its purchase protection. This positive feedback resulted in an overall rating of 4.94 out of 5.

"I always use PayPal for paying for things. You have assurance that you will get your money back if you are scammed online," said one PayPal customer.

What's driving customer satisfaction right now?

Across September's data, three trends stand out:

1. Proactive providers are winning trust.
2. Helping customers get a better deal matters.
3. Financial reassurance can set providers apart.

Reviews from real customers

Want to check ratings for a provider you're considering or leave your own review? Reviews on Smart Money People help you find out and share what it's really like to be a customer of financial services providers.