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Tandem: Savings accounts reviews

Name: Savings accounts
Rating: 4.43 (134 reviews)

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4.43

Based on 134 reviews, last reviewed 10th Mar 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Competitive rates clearly available. Competitive rates clearly available. Customer service handlers very helpful over the phone. Reviewed on: 10th March 2026

Latest lowest rating:

2

Not a great experience The app isn't stable, and I've had real issues. Reviewed on: 10th March 2023

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About this product

Tandem have an Instant Access Saver account for flexibility, or you can put your savings into a Fixed Saver account.

You can open, track and manage your savings account inside the Tandem app. The Instant Access Saver allows unlimited deposits and withdrawals. The Fixed Saver locks your money away for a fixed period of time.

Tandem savings account reviews help you find out what it’s really like to be a customer. If you’ve used Tandem before, you can also leave a review and share your experience.

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Tandem Savings accounts reviews (135)

Terrible

Avoid at all costs, especially if you're young and inexperienced with credit! Reviewed on: 12th October 2018

Terrible Company

Terrible terrible company! I applied online and received no confirmation email. 3 days passed and no communication at all. I spoke to them on the app and they took 3 days to reply (They are supposed to be an app only company) What a joke! They then asked me to send photos of my drivers licence, utility bill. That wasn't good enough - they wanted a photo of my passport. Another week has past and I have heard nothing still. They ignore my messages constantly. Eventually I got through to them on the phone. They all sound like a bunch of amateurs who have no idea what they are doing. They advised an offer letter has been sent to me ...10 days ago!!!! I've received nothing! I thought this card being an app based product would be a good alternative to the Halifax Clarity card. How wrong was I! They are failing at what is supposed to be the main attraction of the product! STAY AWAY FROM THIS POOR POOR COMPANY. I suspect any problems with purchases and the customer would be left high and dry! Reviewed on: 21st September 2018

toxic card and customer service

Had the worst experience with Tandem. Never even started using their card, was so disturbed by horrific customer service and abusive personnel. Still trying to get rid of this company and it already cost me months in distress. Nothing gets done. Constant abuse and stress. Hell on earth. Never touch this toxic organisation. Many regrets guaranteed. Reviewed on: 12th July 2018

Very basic

App is very basic but never crashes and provides all the information I need. Reviewed on: 16th May 2018

Poor App, pathetic actually.

Been with Tandem Credit Card 1 month. To say I'm vexed at their App would be a lie, I am thoroughly fed up with it. 3 times they have frozen my account and then send me an email to apply for an Activation Code. When I get through to them by phone a jovial voice tells me not to worry their engineers are on to it. That's all well and good however, how can i see my debt in order to pay it down? A cynical person might conclude they do not want me to pay down the debt so that they can charge me more interest! Either way I am fed up with this bunch . For a bank they are poor, really bad. My advice is leave them alone for a year or two, I certainly would not invest in this bunch of starters. Reviewed on: 9th April 2018

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