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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Supportive, helpful and non-judgemental

I was really scared about going into debt management but they go out of their way to make sure you can afford to pay what you say you can whilst managing the stress of all the changes to creditors so you don’t have to. Reviewed on: 29th July 2022

Excellent service!!!

Whenever I have needed to Step Change, everyone I have spoken to is reassuring, understanding and helpful. You need this level of service when you are in a situation causing you stress and anxiety. The staff put you at ease and are there to help. Reviewed on: 29th July 2022

Just excellent

These have helped us so much we are so grateful they are just excellent Reviewed on: 29th July 2022

Peace of mind at last

I can’t thank stepchange enough, they have given me the peace of mind knowing that my debts are being repaid at a rate I can afford. I can now finally sleep again! Reviewed on: 29th July 2022

100% stress reduction

After contacting step change I was able to start sleeping at night again, instead of worrying where I was going to find money from, after my health issues stopped me working. I would recommend step change to everyone, it was fast & easy to sort out my finances & advisors we really understanding & helpful. Reviewed on: 29th July 2022

Life changing

Without them, I would left drowning in debt unable to survive and cope. Reviewed on: 29th July 2022

I can sleep again !

When i contacted StepChange I was worried about my debts. I couldn't sleep or function properly and worried constantly about the post arriving or a knock at the door. Thanks to StepChange, I can sleep at night again they pretty much sorted everything out for me and arranged an affordable payment plan with each of the companies I owed money to. I really can't believe how much help they gave me. I can't recommend them enough. Reviewed on: 29th July 2022

Life Saver

After being scammed out of my life savings and tricked into taking out further loans to finance the purchase of BitCoin, when I tried to cash in the BitCoin,it was not available. I now had no money and £52000 worth of debt. I contacted StepChange who brokered an affordable repayment plan with all my creditors .They have literally been lifesavers as I was in a VERY bad place at the time. THANK YOU StepChange!!! Reviewed on: 29th July 2022

A great Help

Since joining Stepchange and getting a DMP it has been so easy and stress free. Able to update my budget annually or when something big happens, it was the best decision I ever made. I've been a client for four years and will be clear within 5 more....I cannot thank them enough for their help and always friendly, and extremely knowledgeable staff :) Reviewed on: 29th July 2022

Understanding attitude

When I experiencd money problems they listened and helped me through a difficult time Reviewed on: 29th July 2022

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