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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,666 reviews, last reviewed 22nd Jul 2026
75620% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026
Albert Nnokwutem 's avatar
Albert Nnokwutem

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Great, helpfully service

5
Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025
A grateful customer's avatar
A grateful customer

Life savers

5
Understanding an amazing set of people who have helped me get back on my feet can't thank them enough Reviewed on: 22nd July 2021
Pm's avatar
Pm

Excellent

5
Excellent service, staff are caring and will do everything to help Reviewed on: 22nd July 2021
Kelly Cording's avatar
Kelly Cording

Amazing organisation

5
Being a little apprehensive at first, about talking about my issues, any worries I had vanished when I contacted stepchange. They're amazing, really professional and know exactly what they're doing Reviewed on: 22nd July 2021
Elaine Ellis's avatar
Elaine Ellis

Excellent

5
Excellent, geat service. Always there when you need them. Reviewed on: 22nd July 2021
dianacarol@me.com's avatar
[email protected]

Support when needed.

5
A very understanding and helpful organisation , bringing both mental and financial relief. Reviewed on: 22nd July 2021
alanbutler778@btinternet.com's avatar
[email protected]

Precise and professional

5
Helpful, understanding and professional which is exactly what you need when you go to them for help. Reviewed on: 22nd July 2021
Caroline 's avatar
Caroline

Amazing people

5
I can only thank the people who work at stepchange, they have been helpful and accommodating throughout my debt process..many thanks to everyone Reviewed on: 22nd July 2021
Gina Bunch's avatar
Gina Bunch

They take all the pressure

5
I was with another company, for which I had to pay. Stepchange is much more efficient and take all the difficult organisational tasks away from the client at a time of great stress. Reviewed on: 22nd July 2021
Pete Wright's avatar
Pete Wright

The choice that I could ever made

5
I was struggling and did not know where to turn, Your support has helped me a lot. Reviewed on: 22nd July 2021
Rosemarie Johnson 's avatar
Rosemarie Johnson

Brilliant takes pressure away

5
Very smooth easy team to deal with Reviewed on: 22nd July 2021
Trevor 's avatar
Trevor

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