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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Friendly face of financial services

This organisation proves that there are people in the financial world who are there to genuinely help. Reviewed on: 22nd July 2021

Huge debt

I HAD £81,000 WORTH OF DEBT IN 2006,WITH THE HELP FROM STEP CHANGE ONLY HAVE 1 YEAR LEFT ON MY DMP AND MY DEBT IS DOWN TO £4500. Reviewed on: 22nd July 2021

Amazing help given when it was needed most

During a very stressful and anxious time I received the best advice given in a friendly manner with reassurances that things would get better and they have indeed. Well done Stepchange Reviewed on: 22nd July 2021

My experience

A very comprehensive service. A must in today's society without judgement Reviewed on: 22nd July 2021

Friendly Helpful Service

The whole team are amazing. So knowledgeable and helpful. They do not make you feel like you have failed by asking for help either. Reviewed on: 22nd July 2021

Experience & HELP

All are very helpful and understand what you need from experience. Advice given and you are made to feel an important person to help. Nothing is too much trouble.! Reviewed on: 22nd July 2021

Understanding and very supportive

Had a very good experience. They were very helpful and understanding of my situation They guide me through a very difficult situation Thanks to Stepchange. Reviewed on: 22nd July 2021

Lifesaver

Can’t complain about step change they are great really helped me when I needed it only ones that did, great customer service Reviewed on: 22nd July 2021

Top company for free debt advice

They havebeen 100% free with good advice, help and assistance. They have also ran some of my debt payment plans. Reviewed on: 22nd July 2021

Best support

Stepchange helping me a lot. Want to say thanks for your support. Reviewed on: 22nd July 2021

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