Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,680 reviews, last reviewed 19th Aug 2026
13% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026
James M's avatar
James M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Excellent service all round

5
Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020
Jeff day's avatar
Jeff day

Lifeline

5
With nowhere or nobody to turn to after spiralling out of control with debt, a friend mentioned Stepchange, within the first contact with Stepchange, I had a completely different outlook on life (which was pretty grim at the time). They’ve changed my life/mental well-being for the good. Reviewed on: 22nd July 2021
Darryl firth's avatar
Darryl firth

Step Change has changed my life for the better.

5
Professional, friendly and helpful staff, who showed understanding and care when initially dealing with my enquiries. Having a Step Change DMP has given me my life back. A huge weight was lifted from my family and the stress, anxiety suicidal feelings caused by being in debt have now gone. I wish I turned to them earlier, as I’m now nearly debt free and have some savings. My future is looking bright thanks to Step Change and I’ve already recommended them to several people. Reviewed on: 22nd July 2021
M. Wiltshire's avatar
M. Wiltshire

Great service

5
I know that they are there if I need them. Review, advise plan, inform and implement. Simple and effective. Reviewed on: 22nd July 2021
Grahame Howard's avatar
Grahame Howard

Hope

5
Last year I thought there was no way out of debt for me. I’m a single parent and the debt just built up over the years. Then someone told me about StepChange and they have changed my life. No judgement they just want to help. I’ll be debt free in 2023. Couldn’t of done it without them Reviewed on: 22nd July 2021
Kerry Martin's avatar
Kerry Martin

life on track

5
so helpful from start of the journey and always available when needed - life is looking better Reviewed on: 22nd July 2021
Jason Bullock's avatar
Jason Bullock

Very helpful in sorting out my debt

5
I was in a lot of debt so me and my wife put all our debts into one company and it was left to them to get in contact with all mine and my wife’s debts company’s which was done very quick as soon as put in my review it was sorted out very pleased with the service that they provided Reviewed on: 22nd July 2021
Barry Power's avatar
Barry Power

Game changer

5
Got me out of the massive hole I’d dig myself into. Now I’m 3 months away from being debt free! Reviewed on: 22nd July 2021
Tracy Matthews's avatar
Tracy Matthews

helpful, friendly and supportive.

5
They have helped my manage my debts far better than anyone else. I now feel more in control, more confident that i can manage my money better and my stress and depression is far more manageable, no more very bad thoughts. Life savers. Reviewed on: 22nd July 2021
Richard Stone's avatar
Richard Stone

An essential service in this day and age

5
These people are the bees knees, I just wish I had found them sooner! Reviewed on: 22nd July 2021
Steve's avatar
Steve

Great service

5
Excellent communications and a first class service, i would definately recommend Stepchange to all that need help with their financial problems ...A+++++ Reviewed on: 22nd July 2021
keith's avatar
keith

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill