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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Helpful and cured a lot of anxiety

Step change has literally saved my life Reviewed on: 18th June 2021

Take the worry away.

After being overwhelm with the amount of debt accrue, it's great having support from step change who has liaise with my creditors and agreed a repayment plan, no more threating letter comes through the door. Reviewed on: 18th June 2021

Excellent

Help you with organising your debt situation with sound advice. A port in a storm Reviewed on: 18th June 2021

Peace of mind

After always having a 100% credit rating I was scammed out of a large sum of money by a Bitcoin company. My life became a nightmare until STEPCHANGE came to my rescue, I now have no credit rating but I am able to sleep again at night. The staff are always helpful and non judgemental .. I can’t thank them so much for the support I have had over the last couple of years . Reviewed on: 18th June 2021

Saved my bacon

Deep in debt with no way out , one phone call and they gave me my life back . Reviewed on: 18th June 2021

A welcoming helping hand

They are very helpful.put you at ease and give you the support at a very worrying time and help you get to the other end Reviewed on: 18th June 2021

Sorted me out

Everyone is so helpful and have taken care of of everything, given me piece of mind. Reviewed on: 18th June 2021

Support and clarification Clear guidance

Overall a great service Takes pressure offminstead of adding to worry Reviewed on: 18th June 2021

A life saver and great counselling service

When I thought my world had come to an end and I thought I’d lose everything they calmed me down, helped me organise my debts. Made me stop trying to pay just one debt at the cost of the other debts. Helped me budget so I could still live and have a life while paying off my debt. It’s going to take time but I’ve managed and still had a life. Have got married and amazingly bought a house, something I never thought imaginable. They are always so helpful, kind and caring on the phone and have never once judged me. I can not speak highly enough of them Reviewed on: 18th June 2021

A weight lifted off my shoulders

From being in a position where I didn't know which way to turn, Stepchange quickly arranged agreement with the companies to whom I owed money. Set my budget and arranged payment in one Monthly amount. The letters stopped, the phone stopped ringing and I can now sleep at night again. I cannot thank them enough and would be more than happy to recommend their first class service. Reviewed on: 18th June 2021

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