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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Step Change, a very Supportive organization.

The staff are supportive. They provide full information and guidelines on what to do. Reviewed on: 17th June 2021

Dont panic test assure with Stepchange

Stepchange will deal with yours debts on a debt management or other don’t worry about your creditors Reviewed on: 17th June 2021

So Good and So Necessary

I have never been good with money. I had run up huge credit card debts which only kept increasing due to interest. The stress and despair was beyond belief. Stepchange were both calming and helpful. They approached my problem in a non-judgemental manner and proposed, explained and implemented a solution. Immediately I was given hope and could see there was a way out of the mess. I cannot emphasise how much of relief that was. I cannot recommend them highly enough. Reviewed on: 17th June 2021

Helping Hands

I was in a mess in a lot of debt someone gave me StepChange telephone number I rang them and they were most helpful. They sorted my payments by DMP with my creditors paying what I could afford. I am still paying off my debts but I feel safe but I feel safe to think I have StepChange to help me if needed. Thank you Stepchange. Reviewed on: 17th June 2021

Awesome company.. Takes all the stores and worry away from you

In3 yrs I am almost finished paying all my debts thanks to stepchange... It's so easy and I recommend them to anyone Reviewed on: 17th June 2021

All round good communication

All good very good communication and understanding Reviewed on: 17th June 2021

Sanity saving..

Step Change helped me to get my problem into perspective and showed me how to get it sorted, saving my sanity. Reviewed on: 17th June 2021

Peace of mind

Very helpful in sorting out my mess and getting me back on track Reviewed on: 17th June 2021

The best

Very professional took time to make sure you where happy with the plan discussed Reviewed on: 17th June 2021

Amazing.

Very helpful. Talk you through everything easy to keep track of everything. Answer any queries. Gave me great peace of mind Reviewed on: 17th June 2021

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