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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17831 reviews)

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4.92

Based on 17,831 reviews, last reviewed 27th May 2026

149600% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You'll be glad you had the courage to callthem Didn't know what to do,was told about debt charities and how they would give advice and not judge, I was glad a plucked up the courage to ring ,no sna... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17831)

Could not have done it with out them

I sept lots off sleepless night not knowing what to do, but I pick up the phone and could not believe the help I got and had the best night sleep for weeks, they are the tops for me and would say to any one with problems just pick up the phone Reviewed on: 8th July 2020

Fantastic, Supportive and understanding

I can’t recommend you enough, from the start you’ve been so helpful but even more now through my struggle due to COVID-19. Such understanding and support, Thank You. I would and do recommend to friends and family. Reviewed on: 8th July 2020

Arranging a debt management plan

I contacted them via Macmillan. I was running into debt and step change sorted out a plan with my creditors. My mind was greatly put at ease and every time I needed to contact them they were most helpful. Reviewed on: 8th July 2020

Peace of mind, on hand for advice, monthly statements

I was desperate owing money, step change have sorted this out for me, I don’t have to worry about payments, banks recognise Step change. Thank you for giving me back a life Reviewed on: 8th July 2020

Lifesavers

I had debt issues and I couldn't see any way out. I contacted Step Change about bankruptcy. They talked me through my problems and agreed a debt management plan. As I said in my review title lifesavers. The staff where courteous, polite, helpful and spoke to in a proper manner. I would definitely recommend Step Change to anyone in a similar situation. It's good to talk Reviewed on: 8th July 2020

Best advise and help.

Really helpful and friendly. Best thing I ever heard did was to contact them. Reviewed on: 8th July 2020

my account

I find step-change, always very helpful, and understanding. Reviewed on: 8th July 2020

STEP TO FREEDOM

Step change , are the best so forget the rest , sleep tight at night knowing you’ve choose right Reviewed on: 8th July 2020

Wonderful service

Excellent service and helped relieve the intense worry we had Reviewed on: 8th July 2020

Amazing comforting

All the people I have spoken to have been so understanding helpful and considerate and reassuring I was not the only one in my situation Reviewed on: 8th July 2020

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