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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Helped our Mental Health

Step Change helped us manage our debts which aren't huge debts, but still owing money is a worry to us, and we can now pay for the house costs we live in without worrying we will be homeless. I am with Money & Mental Health, Martin Lewis from television part of this, i have told them through research they do which I take part in regularly, how Step Change help us manage our debts for peace of mind, as I am a long term sufferer of poor mental health. Reviewed on: 8th July 2020

Highly likely

The work stepchange is doing is absolutely wonderful, helpful and gives peace of mind. Reviewed on: 8th July 2020

Professional and sympathetic

Stepchange helped me through a very difficult time in my life after I was widowed and left with huge debts. They sorted my finances out very swiftly and I get regular updates and advice . I can’t thank them enough and they got me out if a very dark place. I pay what I can afford and Stepchange review my situation regularly, Reviewed on: 8th July 2020

StepChange helped us take step in right direction

Myself and husband were really struggling 6 years ago due to my husbands business collapsing we did not know what direction to go, thankfully StepChange was recommended to us, we spoke with fantastic staff who didn’t judge and tried to reassure us. We are now in control of our finances and paying off our debts Reviewed on: 8th July 2020

Just brilliant, changed my life

They make something that is very stressful and make it so easy, I wish I knew about them sooner. I’d recommended to anyone. Reviewed on: 8th July 2020

Excellent

Stepchange are so knowledgeable, helpful and really go the extra mile to help people who are in financial difficulty and sometimes vulnerable. They reassure and put people at ease. I would recommend Step change to anyone who is in experiencing financial difficulty. Reviewed on: 8th July 2020

No worries

Easy and worry free dmp and take both party's Into consideration In a fair way and are always available With advice.thankyou step change. Reviewed on: 8th July 2020

Most helpful in every way

Step Change have help me so much, I don't know what I would have done without there help, they are easy to contact, and always understand any problems I have, and help me sort them out, they are BRILLIANT. Reviewed on: 8th July 2020

1year of stress n worry to 0time and everything sorted.No stress.No worry.

After getting into a financial mess not being able to pay all the bills and the longer it went on the more worry and stress took over and I could not cope anymore ,I finally gave in and got in touch with Stepchange .They took over from the minute I asked if they could help me. They sorted every thing and kept me informed of everything they done .No more worry n no more stress. Thankyou Stepchange. Reviewed on: 8th July 2020

Excellent service

Helping me getting on the right track finically Reviewed on: 8th July 2020

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