Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,113 reviews, last reviewed 28th May 2026
163050% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

There is a way out When you are drowning in debt - they are calm and helpful and come up with a plan you can realistically afford and they deal with all your creditors Reviewed on: 28th May 2026
Claire A's avatar
Claire A

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (18113)

An understanding, objective ear!

5
An incredible service! Non-judgementally delivered with a caring and compassionate while objective and truthful edge. Awesome Reviewed on: 23rd April 2020
Michael Tweed's avatar
Michael Tweed

Thank Goodness for Step Change

5
Step Change was there to support me through an incredibly difficult time. They helped me to make sense of my debts and get me on track. I would not have coped without their advice and support. Thank you so much. Reviewed on: 23rd April 2020
Jo Rivers's avatar
Jo Rivers

Simply The Best

5
I've been with Stepchange for 3 years. They have helped me when I most needed it I was at my lowest with £27k debt I now owe £14k. Stepchange are understanding, never Judgemental. There to guide support and an anchor when you need a way forward. They are a best friend to me without them i don't think I could of carried on with life. This is genuine feedback from Malcolm Spinks Welwyn Garden City AL7 23/04/2020 Reviewed on: 23rd April 2020
Malcolm 's avatar
Malcolm

Helped me imagine life after debt

5
So friendly and none judgemental Reviewed on: 23rd April 2020
Lucia's avatar
Lucia

My Best Friends

5
There when my bank failed me Helped me work through debts and sort a repayment plan Supportive friendly there when i need them The BEST Reviewed on: 23rd April 2020
Robert Jeavons's avatar
Robert Jeavons

A big help when needed

5
Was at a low point in life with debts and creditors chasing me.... didn't know where to turn. A quick search, a short form to fill and a quick call and everything changed. Step Change were a great help and my dreaded debts that were bringing me down are slowly disappearing... no more calls or letters demanding money. Absolutely terrific service. Reviewed on: 23rd April 2020
Zack's avatar
Zack

Best thing I have ever done

5
Step change have changed my life. The support you get and what they do are amazing. So helpful and always understanding. I would Not be where I am today with out them. Reviewed on: 23rd April 2020
Jay123's avatar
Jay123

Simply Amazing

5
Im a grown man who has worked in fast paced tough environments but I burst into tears after speaking to one of the agents from step change. I had got to the point when I no longer thought I deserved help or for someone to speak to me like a human. They were kind, supportive and explained everything so well. They continue to support me now through my DMP it means I can repay my debts without losing everything and still being able to live. Simply outstanding Reviewed on: 23rd April 2020
Mark's avatar
Mark

Stress

4
They took the stress away by dealing with my lenders , and asking them to hold the interest. Reviewed on: 23rd April 2020
Adrienne Reynard's avatar
Adrienne Reynard

Amazing

5
Everything they provide is high calibre, the staff are amazing and they put your at ease, until I used stepchange there was no way out Reviewed on: 23rd April 2020
Feznal89 's avatar
Feznal89

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill