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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

completely supportive and helpfull

anyone you speak to is so understanding and supportive very polite and so helpful in your time of need with your debt issues and not judgemental Reviewed on: 8th July 2020

Out of a a hole

Excellent communication. Sympathetic. Took a weight of our shoulders. Reviewed on: 8th July 2020

Brilliant

Very helpful staff excellent help when needed Reviewed on: 8th July 2020

So helpful

Excellent company took all my worries away, very pleasant to deal with , now I can sleep and see the light, brilliant Reviewed on: 8th July 2020

Great amazing fantastic service

Well since I joined step change Charity my life has improve because the debts I was and I am still in it was mess but thank to you has improved . So great fantastic job Reviewed on: 8th July 2020

Best service

The best helpful people with I have been served. They know how to resolve people problems. Reviewed on: 8th July 2020

Excellent

brilliant help me out massively. Couldn't recommend them enough . Reviewed on: 8th July 2020

The best of the rest

are so helpful in every way a understanding of the problems that you face and help reduce the stress Reviewed on: 8th July 2020

Life changing

Making the 1st step and contacting stepchange has changed my life , their service and support is amazing helping me take control of my finances Which had a huge impact on improving my mental health . Reviewed on: 8th July 2020

Excellent service and understanding

Since I joined stepchange they are helping me every possible way they can. Giving me advice and they are dealing with all my creditors. Reviewed on: 8th July 2020

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