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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent advice, great customer services

Excellent advice, great customer services Reviewed on: 23rd May 2025

Fantastic support and advice

I was in the pit of despair about my financial situation. I was advised to speak to Stepchange. I can honestly say that it was a life saver. I now sleep better and my mental health is back on track and there is a light at the end of the tunnel Reviewed on: 23rd May 2025

I was in debt and step change got me debt free and w...

I was in debt and step change got me debt free and were there every step of the way Reviewed on: 23rd May 2025

StepChange - LifeChange

When I ran a business back in the 80s, I forever gave all customers the best service imaginable. That did not stop an Indian restaurant chain taking me to the cleaners for £110K. My life spiralled downwards, taking out large loans from certain banks . I lost control of the accumulated debts, having Court Orders and the like. I was recommended to go to StepChange. Without any exaggeration my life started to come together. Agreed amounts would be paid to the companies that I finished up, in debt to. StepChange saved my life. I am not a melodramatic person, I am simply aying it as it is. Do not hesitate to give them a call to discuss your circumstances and you will never look back! Reviewed on: 23rd May 2025

Professional staff, excellent communication, underst...

Professional staff, excellent communication, understanding,thank you very much. Reviewed on: 23rd May 2025

Great team, great service, non judgemental.

Great team, great service, non judgemental. Felt like a weight off my mind when my plan was in place. Reviewed on: 23rd May 2025

BEST THING I DONE

It was the best thing I ever did by getting in contact now I am debt free learnt my lesson and never going back. Reviewed on: 23rd May 2025

When I spoke to stepChange.

When I spoke to stepChange they put my mind at ease and a relief . Reviewed on: 23rd May 2025

Someone to turn to when vulnerable.

In a moment of vulnerability and extreme distress, I was pointed out to a service that would easy my financial burdens. I made the right choice by choosing stepchange. Reviewed on: 23rd May 2025

Life need not be difficult.

Stepchange can change your life, dealing with all the pressure and challenges you may be facing in life with credit. Absolutely amazing work the staff do and support you all the way. Reviewed on: 23rd May 2025

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