Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

View other StepChange products

4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Very helpful.

Very helpful. Had a plan for a few years now Reviewed on: 6th May 2026

Act as soon as your debts keep you awake.

I put off asking for help for far too long. As soon as I spoke to StepChange I regretted not doing it much earlier. StepChange was supportive while being open and honest about my choices. Its not been easy but it has been successful. Reviewed on: 6th May 2026

Excellent company

Lots of advice, very patient . Excellent customer service. For the first time in a long time I could sleep peacefully. They are always quick to answer and questions or concerns quickly and efficiently Reviewed on: 6th May 2026

Staff so helpful very organised really appreciate th...

Staff so helpful very organised really appreciate their support. Explained what i needed to know and provided a suitable plan. Reviewed on: 6th May 2026

Very understanding

It's not easy to talk about your debts, staff makes you feel at ease and they don't judge you Reviewed on: 6th May 2026

I definitely had a huge weight lifted from my life w...

I definitely had a huge weight lifted from my life when deciding to contact Stepchange. Reviewed on: 6th May 2026

Brilliant company highly recommend

Really understanding, help you set up what is best for you as many options and have been amazing. No issues at all.payments come out on an agreed date at an amount you can afford. This has been a life saver for me. Reviewed on: 6th May 2026

Great charity!

I received great service from Step change They helping me get out of my debts and made my life less stressful I got one monthly payment which they transfer fairly to all my creditors Now I got enough money left for every day spending so don't have to worry anymore that i might be struggling weeks before next pay day Everything dealt with online which is good because sometimes it might be embarrassing talk about money worries with other people I would definitely recommend them to anyone who got lots of debts and struggling to pay on time Reviewed on: 6th May 2026

Life savers

I went to step change when my debts had got out of control they have literally saved me by helping me with a debt management plan with yearly reviews and progress reports I've been able to clear my debts slowly and with great advice. Reviewed on: 6th May 2026

I was terribly tearful and feeling very guilty about...

I was terribly tearful and feeling very guilty about my debt. I was treated with care and support and only practical advice was offered - no recriminations. I came off the call feeling lighter than I had for years. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub