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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Step Change has been very helpful and are always rea...

Step Change has been very helpful and are always ready to listen and advise Reviewed on: 27th May 2026

Help when needed when needed

Helped me sort my finances out with the people who I owed money to without feeling humiliated Reviewed on: 27th May 2026

Very very helpful.

Very very helpful and such a weight of my mind to enter into an approved DMP. The only problem being the telephone cues to speak to a representative, presumably because of the sheer volume of calls they are handling. Reviewed on: 27th May 2026

Stepchange review

Never had any issues staff have always went above and beyond to help when needed Reviewed on: 27th May 2026

Such an easy process

An easy process to go through. It just seems like StepChange does all the work for you. Reviewed on: 27th May 2026

Amazing service

We would have been lost without there support highly recommend and continued service thank you Reviewed on: 27th May 2026

Step change DMP

Step change have been nothing but helpful from the start of my DMP some 10 years ago. From setting up my plan to monitoring & keeping me informed when things needed looking at. Reviewed on: 27th May 2026

Excellent customer service.

Excellent customer service. Really help with taking the pressure off in difficult circumstances Reviewed on: 27th May 2026

Always help out when you phone to talk about

Always help out when you phone to talk about Reviewed on: 27th May 2026

Staff made you feel totally at ease frrvto speak and...

Staff made you feel totally at ease frrvto speak and not judged Reviewed on: 27th May 2026

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