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StepChange: Debt advice reviews

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4.95
Based on 16,581 reviews, last reviewed 10th May 2026
89750% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very happy They have been very helpful and understanding. Reviewed on: 10th May 2026
Corinne A's avatar
Corinne A

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16581)

Step Change is an excellent Charity, they have helpe...

5
Step Change is an excellent Charity, they have helped us for many years! We will be forever grateful to them. Over 12 to go and we will have our DMP finished! Reviewed on: 1st May 2024
Christopher P's avatar
Christopher P

Debt management

5
Understanding. friendly uptodate communication with happy ending Reviewed on: 1st May 2024
Ms Manjit Athwal's avatar
Ms Manjit Athwal

Stepchange helped me in paying my debt in an afforda...

5
Stepchange helped me in paying my debt in an affordable way Reviewed on: 1st May 2024
Doris N's avatar
Doris N

StepChange have been fantastic

5
StepChange have been fantastic they are helping me find a way out of my debt I definitely feel that I owe has turned into I got this Reviewed on: 1st May 2024
jenny b's avatar
jenny b

They just work, very fair and helpful.

5
They just work, very fair and helpful. Reviewed on: 1st May 2024
Ady W's avatar
Ady W

Excellent service.

5
The lady today was very pleasant and helpful. Made me feel relaxed throughout the process. Reviewed on: 1st May 2024
Terry 's avatar
Terry

One of the best

5
Find them helpful but need them to understand about how people receive their money and things in their life is not as simple as it seem. I know how helpful they are. They have kept debt people contacting us which we are grateful. Find there website difficult to manage.Wont stop using theml Reviewed on: 1st May 2024
Wendy 's avatar
Wendy

Great help with debt management plan, takes a lot of...

5
Great help with debt management plan, takes a lot of pressure who struggling mentally Reviewed on: 1st May 2024
Povilas's avatar
Povilas

Thank goodness for StepChange, less worry and sleepn...

5
Thank goodness for StepChange, less worry and sleepness nights Reviewed on: 1st May 2024
Barbara 's avatar
Barbara

They helped with my debt.

5
They helped with my debt. Always helpful if I miss a month. Reviewed on: 1st May 2024
Reseda's avatar
Reseda

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