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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Stepchange gave me hope!

I am grateful to come across Stepchange, it helps me manage my finances and helps me allocate money for paying bills and some debts. May you all prosper and may you help a lot more people who are also wanting a change and achieve financial freedom. Many thanks Stepchange! Reviewed on: 8th May 2024

Very helpful and necessary service.

They have been excellent more me, I couldn't have done it without them. Reviewed on: 8th May 2024

excellent for sorting out your debt

excellent for sorting out your debt and getting you back on track. they just make you manage your money and speak to your creditors to pay off your debt. you still have to pay off what you owe obviously but they sort out a budget for you. it took me a while but i paid off every penny i owed and i paid no interest Reviewed on: 8th May 2024

StepChange has helped get confidence back.

StepChange has been invaluable in helping me get my personal finance back in order. It has taken the worry about next steps away and helped me to organise my affairs in to manageable repayments. StepChange has given me the confidence to deal with issues and debtors. Can't say thank you enough! Reviewed on: 8th May 2024

Debt plan

My husband and I were struggling with debt payments, the interest was through the roof. Step change helped us by contacting the lenders, getting interest frozen and setting up a manageable repayment plan Reviewed on: 8th May 2024

Stepchange helped relieve my worries

Stepchange helped relieve my stress and worry about finances after a messy divorce. It has allowed me to get back on my feet without the added pressure of paying debts. Reviewed on: 8th May 2024

Stepchange has changed my life, no more worrying, or...

Stepchange has changed my life, no more worrying, or telephone calls from creditors. They have given me peace of life helping me. Reviewed on: 8th May 2024

It is not too long before we clear our debts, withou...

It is not too long before we clear our debts, without the help of StepChange our future would have been very difficult. Reviewed on: 8th May 2024

6 Years with StepChange....Highly Reccommended

Still currently on a Debt Management Plan from StepChange,but will be finishing paying back debts in a couple months time..It's been a long 6 years but StepChange have helped manage the repayments. Reviewed on: 8th May 2024

Supportive, clear, non-judgemental.

Supportive, clear, non-judgemental. It took some of the stress out of a stressful situtaion. Reviewed on: 8th May 2024

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