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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

An absolute lifeline.

An absolute lifeline. All their staff are amazing, kind, compassionate, understanding people, extremely knowledgable and passionate for what they do. Their only goal is to give impartial, honest, friendly advice and this they excel at. Thank you. Reviewed on: 3rd May 2024

Had to get in touch with STEPCHANGE because .......

Had to get in touch with STEPCHANGE because over the COVID period a couple of Companies got me into severe financial problems and being some one on benefits was falling further into trouble. These people gave me invaluable help and were very understanding and caring Now I am slowly but surely getting my finances back on track. Reviewed on: 3rd May 2024

Divorce led me to debt and Step Change were a...

Divorce led me to debt and Step Change were a blessing Reviewed on: 3rd May 2024

Kind, Supportive and Non-judgemental .

Outstandingly kind and considerate. No judgement just good honest advice and support Reviewed on: 3rd May 2024

Excellent advice

Always supportive, have made an awful time a lot easier to manage. Reviewed on: 3rd May 2024

StepChange have really helped me manage my debts.

StepChange have really helped me manage my debts. They are so helpful and non-judgmental. Thank you Reviewed on: 3rd May 2024

StepChange have been a lifesaver for me.

StepChange have been a lifesaver for me. They have and are very professional, compassionate and show such a high level of understanding. I wouldn't go to any other organisation. I'm not anxious or depressed any more regarding the money I owe. I know I will pay it off with their assistance which, I'm grateful for. Reviewed on: 3rd May 2024

helped me through a difficult time explained in simp...

helped me through a difficult time explained in simple terms Reviewed on: 3rd May 2024

Really helped me out of a difficult financial situat...

Really helped me out of a difficult financial situation, took a lot of the stress away and delt with all my creditors. I still have a couple of years to pay off everything but now with a manageable monthly payment I don't have any worries. Also being able to adjust payments up and down to suit your personal circumstances is great. Reviewed on: 3rd May 2024

Very good people, very caring and understanding.

Very good people, very caring and understanding. The staff have a sense humanity dealing stressed customers. Reviewed on: 3rd May 2024

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