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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16642 reviews)

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4.95

Based on 16,642 reviews, last reviewed 11th May 2026

92700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

20 years in Stepchange I have been with Step change for 20 years and in all that time they have looked after me Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16642)

Superb help and support

Superb help and support throughout my journey to getting debt free Reviewed on: 1st May 2024

I can’t express my gratitude enough.

I can’t express my gratitude enough. They are the kindest, least judgemental people you could ask for. They lowered my stress levels from unbearable to happily manageable. I would recommend them to anyone who is feeling financial stress. Reviewed on: 1st May 2024

Step change literally saved my life.

Step change literally saved my life. I was in debt due to high cost of living, i was under so much pressure. When i contacted them they made it simple for me to get my life back on track by simply consolidating my debts into obw affordable payment.I am very grateful for their service. I highly recommend them to anyone struggling with them. Reviewed on: 1st May 2024

Since my DMP approved .

Since my DMP approved . My life change in better way . I was struggling with money and very stressful situation . Paying less each month is helping a lot me and my family . Now less stress and a better life thank you very much for every thing . Reviewed on: 1st May 2024

Clearing Debts

Step Change was a god send for us at a time when life was a nightmare due to ill health and very little money coming in. The phone was constantly ringing from financial institutions wanting payment but overnight thanks to Step Change stopped all that. Still not cleared every debt but life is now manageable and next year finally we will be debt free thanks to Step Change. Reviewed on: 1st May 2024

Fantastic company ,sorted everything out with my cre...

Fantastic company ,sorted everything out with my credit companies professionally ,quickly and efficiently. Reviewed on: 1st May 2024

The plan has given me peace of mind.

The plan has given me peace of mind. I find it very easy to keep track of my spending now Reviewed on: 1st May 2024

Amazing help so understanding, caring and proactive

Amazing help so understanding, caring and proactive Reviewed on: 1st May 2024

Simple and the best thing I’ve done

Really helpful from the start. Setting an affordability amount that could be amended to your requirements if needed due to any change. Best thing I done I am now completely debt free and will remain that way Reviewed on: 1st May 2024

I have debt management plan with stepchange.

I have debt management plan with stepchange.the people on the other end of the phone are very reassuring and helpful.i can't fault them..always understanding and patient, polite and approachable... Reviewed on: 1st May 2024

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