Opened business 2/6/25. Fully verified with all the necessary documents provided to SumUp. It's a health clinic and NHS commissioned organisation. and so far every... Opened business 2/6/25. Fully verified with all the necessary documents provided to SumUp. It's a health clinic and NHS commissioned organisation. and so far every single transaction has failed through the SumUp tap to pay. 10 transactions failed each with their own transaction ID. all with different card providers. I've tried 3 separate times to chat to them online to sort this out but the advisors don't know what to do. You can only chat to them online, and the wait is minimum 40 minutes. And then if you don't respond (because maybe you're in the middle of a consultation) they close the chat. No contact number available. They won't wait for you online I raised a complaint via wecare sumup.com. Still no response. For the time being, we are doing bank transfers, which is cheaper than using SumUp and less hassle. It's mad that SumUp are willing to forgo the fee they could've made. I wouldn't mind paying this fee if the actually technology worked? Now, my patients prefer the bank transfer method. However we are instead looking at other providers like lopay to replace SumUp at our organisation completely. My own business bank has advised there are no issues with my account as they have already been accepting payments and I'm not on any suspicious list. Read more Read less

a nice simple easy to use app allowing anyone to accept card payments

Very happy with the service, very effective as long as you have a good internet network. Quick transfer from card reader to bank account, no... Very happy with the service, very effective as long as you have a good internet network. Quick transfer from card reader to bank account, no delays overall very effective. Happy with the fact I can also have an online E-commerce store(website) which is amazing! I can also send out invoices to my customers which again is just great as it helps the business appear just a little bit more organised and professional. Read more Read less

2 weeks asking me for my online presence when I told them I don't have a website and then to be told for security reasons... 2 weeks asking me for my online presence when I told them I don't have a website and then to be told for security reasons they terminated my profile, just like that. Read more Read less

What a joke 2 weeks still waiting for my pos lite to come that I payed £178.80 for. They advised it saying if you order... What a joke 2 weeks still waiting for my pos lite to come that I payed £178.80 for. They advised it saying if you order from the 24th you will get it in 2-3 days I keep ringing and emailing them and all they say is your order is a high priority still nothing has came they think by offering me £15 fee free I keep my mouth shut it is becoming a joke if it’s not with me by next week I will be contacting training standards as they have taken my money and not sending my order in the time frame they have said I would receive it and another reason they are blaming is that they have a high demand for the pos lite tablet. And my order has been push back Read more Read less

Terrible customer service, not very helpful. Would not recommend this company to anyone. Nothing but trouble and shocking service. Not helpful at all.

Customer service are a joke. Do not respond to emails. Give false and misleading information and hold on to your funds. Avoid at all costs

Report them to the FCA immediately if you have been waiting for weeks without a response of why they are holding your money without an... Report them to the FCA immediately if you have been waiting for weeks without a response of why they are holding your money without an update and follow up. Make a YouTube video as well to warn others to stay away as they don’t have much YouTube reviews. Read more Read less

Opened my account and was all fine then a business loan of £500 was sent and account blocked for fraud. 8 phone calls and 3... Opened my account and was all fine then a business loan of £500 was sent and account blocked for fraud. 8 phone calls and 3 emails later still nothing sorted and still waiting always been told we can make it high priorty totally unreliable Read more Read less