SumUp reviews

SumUp reviews
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Review summary
People rate this company as Good based on 98 product reviews
Latest positive rating
simply works
a nice simple easy to use app allowing anyone to accept card payments

Latest negative rating
STAY AWAY SumUp doesn't work
Opened business 2/6/25. Fully verified with all the necessary documents provided to SumUp. It's a health clinic and NHS commissioned organisation. and so far every... Opened business 2/6/25. Fully verified with all the necessary documents provided to SumUp. It's a health clinic and NHS commissioned organisation. and so far every single transaction has failed through the SumUp tap to pay. 10 transactions failed each with their own transaction ID. all with different card providers. I've tried 3 separate times to chat to them online to sort this out but the advisors don't know what to do. You can only chat to them online, and the wait is minimum 40 minutes. And then if you don't respond (because maybe you're in the middle of a consultation) they close the chat. No contact number available. They won't wait for you online I raised a complaint via wecare sumup.com. Still no response. For the time being, we are doing bank transfers, which is cheaper than using SumUp and less hassle. It's mad that SumUp are willing to forgo the fee they could've made. I wouldn't mind paying this fee if the actually technology worked? Now, my patients prefer the bank transfer method. However we are instead looking at other providers like lopay to replace SumUp at our organisation completely. My own business bank has advised there are no issues with my account as they have already been accepting payments and I'm not on any suspicious list. Read more Read less

About SumUp
SumUp reviews can help you to find out more about this FinTech that enables businesses to accept card payments in-store, in-app and online. If you're a business that uses SumUp you too can share a review about your experience.
SumUp at a glance
Reviews for SumUp
Showing 11 of 98 company reviews • Last reviewed within 14 days
STAY AWAY SumUp doesn't work
Opened business 2/6/25. Fully verified with all the necessary documents provided to SumUp. It's a health clinic and NHS commissioned organisation. and so far every... Opened business 2/6/25. Fully verified with all the necessary documents provided to SumUp. It's a health clinic and NHS commissioned organisation. and so far every single transaction has failed through the SumUp tap to pay. 10 transactions failed each with their own transaction ID. all with different card providers. I've tried 3 separate times to chat to them online to sort this out but the advisors don't know what to do. You can only chat to them online, and the wait is minimum 40 minutes. And then if you don't respond (because maybe you're in the middle of a consultation) they close the chat. No contact number available. They won't wait for you online I raised a complaint via wecare sumup.com. Still no response. For the time being, we are doing bank transfers, which is cheaper than using SumUp and less hassle. It's mad that SumUp are willing to forgo the fee they could've made. I wouldn't mind paying this fee if the actually technology worked? Now, my patients prefer the bank transfer method. However we are instead looking at other providers like lopay to replace SumUp at our organisation completely. My own business bank has advised there are no issues with my account as they have already been accepting payments and I'm not on any suspicious list. Read more Read less
simply works
a nice simple easy to use app allowing anyone to accept card payments
Products from SumUp
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Card Reader
by SumUpCard Reader
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