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SumUp reviews

Sumup logo reviews
Rated Good • 4.40/5

SumUp reviews

Verified businesses always have up to date contact details and can respond to reviews.

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Review summary

People rate this company as Good based on 97 product reviews

Average score of 4.40/5
5 star
88%
4 star
0%
3 star
0%
2 star
0%
1 star
12%
Reviews for SumUp have trended negatively over the past 90 days

Latest positive rating

5/5

simply works

a nice simple easy to use app allowing anyone to accept card payments

{"display":"BB","full_name":"BB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Card Reader
BB 8th April 2025

Latest negative rating

1/5

Treated like a criminal

2 weeks asking me for my online presence when I told them I don't have a website and then to be told for security reasons... 2 weeks asking me for my online presence when I told them I don't have a website and then to be told for security reasons they terminated my profile, just like that. Read more Read less

{"display":"sergio pereira","full_name":"sergio pereira","avatar":{"url":"\/assets\/uploads\/avatars\/users\/621466.png"}}'s avatar
Card Reader
sergio pereira 19th December 2022
See more reviews for SumUp products

About SumUp

SumUp reviews can help you to find out more about this FinTech that enables businesses to accept card payments in-store, in-app and online. If you're a business that uses SumUp you too can share a review about your experience.

SumUp at a glance

Reviews for SumUp

Showing 11 of 97 company reviews

simply works

Card Reader • 8th April 2025

a nice simple easy to use app allowing anyone to accept card payments

{"display":"BB","full_name":"BB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
BB
Rated Excellent • 5/5
Read more product reviews

Great service cheap rates

Card Reader • 8th February 2023

Very happy with the service, very effective as long as you have a good internet network. Quick transfer from card reader to bank account, no... Very happy with the service, very effective as long as you have a good internet network. Quick transfer from card reader to bank account, no delays overall very effective. Happy with the fact I can also have an online E-commerce store(website) which is amazing! I can also send out invoices to my customers which again is just great as it helps the business appear just a little bit more organised and professional. Read more Read less

{"display":"Laclasselondon","full_name":"Laclasselondon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    Treated like a criminal

    2 weeks asking me for my online presence when I told them I don't have a website and then to be told for security reasons... 2 weeks asking me for my online presence when I told them I don't have a website and then to be told for security reasons they terminated my profile, just like that. Read more Read less

    {"display":"sergio pereira","full_name":"sergio pereira","avatar":{"url":"\/assets\/uploads\/avatars\/users\/621466.png"}}'s avatar
    Card Reader
    sergio pereira 19th December 2022
  • 1/5

    Pos lite table

    What a joke 2 weeks still waiting for my pos lite to come that I payed £178.80 for. They advised it saying if you order... What a joke 2 weeks still waiting for my pos lite to come that I payed £178.80 for. They advised it saying if you order from the 24th you will get it in 2-3 days I keep ringing and emailing them and all they say is your order is a high priority still nothing has came they think by offering me £15 fee free I keep my mouth shut it is becoming a joke if it’s not with me by next week I will be contacting training standards as they have taken my money and not sending my order in the time frame they have said I would receive it and another reason they are blaming is that they have a high demand for the pos lite tablet. And my order has been push back Read more Read less

    {"display":"Savannahs Hair","full_name":"Savannahs Hair","avatar":{"url":"\/assets\/uploads\/avatars\/users\/619846.png"}}'s avatar
    Card Reader
    Savannahs Hair 3rd November 2022
  • 1/5

    Terrible customer service

    Terrible customer service, not very helpful. Would not recommend this company to anyone. Nothing but trouble and shocking service. Not helpful at all.

    {"display":"Charlotte Zerk","full_name":"Charlotte Zerk","avatar":{"url":"\/assets\/uploads\/avatars\/users\/619369.png"}}'s avatar
    Card Reader
    Charlotte Zerk 25th October 2022
  • 1/5

    SCAM company and misleading

    Customer service are a joke. Do not respond to emails. Give false and misleading information and hold on to your funds. Avoid at all costs

    {"display":"Ryan Forbes","full_name":"Ryan Forbes","avatar":{"url":"\/assets\/uploads\/avatars\/users\/591062.png"}}'s avatar
    Card Reader
    Ryan Forbes 29th August 2022
  • 1/5

    Report them to the FCA immediately

    Report them to the FCA immediately if you have been waiting for weeks without a response of why they are holding your money without an... Report them to the FCA immediately if you have been waiting for weeks without a response of why they are holding your money without an update and follow up. Make a YouTube video as well to warn others to stay away as they don’t have much YouTube reviews. Read more Read less

    {"display":"Angel Wing","full_name":"Angel Wing","avatar":{"url":"\/assets\/uploads\/avatars\/users\/559566.png"}}'s avatar
    Card Reader
    Angel Wing 29th July 2022
  • 1/5

    DO NOT USE I REPEAT DO NOT USE

    Opened my account and was all fine then a business loan of £500 was sent and account blocked for fraud. 8 phone calls and 3... Opened my account and was all fine then a business loan of £500 was sent and account blocked for fraud. 8 phone calls and 3 emails later still nothing sorted and still waiting always been told we can make it high priorty totally unreliable Read more Read less

    {"display":"ANON ANON","full_name":"ANON ANON","avatar":{"url":"\/assets\/uploads\/avatars\/users\/532474.png"}}'s avatar
    Card Reader
    ANON ANON 14th June 2022
  • 1/5

    Do not use they have had my money on hold for over 3 weeks an still no answer

    Had a £8000 payment in to my account on the card machine 3weeks later still not cleared carnt get it out of there account Lost... Had a £8000 payment in to my account on the card machine 3weeks later still not cleared carnt get it out of there account Lost count how many times Iv phoned them do not use Read more Read less

    {"display":"Martin Hodkinson","full_name":"Martin Hodkinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/528225.png"}}'s avatar
  • 5/5

    Fab

    Most simple easy no strings attached

    {"display":"Mountford&Co ltd ","full_name":"Mountford&Co ltd ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    services

    excellent service definitely would request to a friend to open i account

    {"display":"jermaine barnea","full_name":"jermaine barnea","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Card Reader
    jermaine barnea 4th February 2022

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