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Tembo Money reviews

tempo money
Rated Excellent • 4.96/5

Tembo Money reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days

What is this award?

This award is open to any bank with a UK banking licence that provides current accounts to UK customers and exceeds the award thresholds set. This includes entrants with traditional branch networks as well as neobanks.

This company has won:

  • Best mortgage broker 2025
See all awards Tembo Money have won
British bank awards winner
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 2,228 product reviews

Average score of 4.96/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Tembo Money have trended negatively over the past 90 days

Tembo Money’s mortgage broker service shines with friendly, clear communication and expert support, making even tricky cases feel manageable. Their Lifetime ISA and Cash ISA products impress with top interest rates and easy-to-use apps. Some users found the Cash ISA verification process frustrating and felt the mortgage broker fees were a bit steep, but overall the service is highly recommended.

Positive themes

  • Tembo Money Mortgage Broker’s team is friendly, clear, and quick to respond, easing stress.
  • Tembo Money Lifetime ISA offers great interest rates and a user-friendly app.
  • Tembo Money Mortgage Broker finds great deals even in complex or unusual cases.

Negative themes

  • Some found Tembo Money Cash ISA’s identity verification process slow and frustrating.
  • A few felt the mortgage broker fees were not worth it despite good service.
  • One reviewer had a poor experience with Tembo Money Mortgage Broker service.
Summarised by AI
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About Tembo Money

Tembo Money is an award-winning digital mortgage broker and savings platform.

Tembo Money was co-founded in London in 2020 by Richard Dana, Eddie Ross and Geoff Wright. Tembo specialises in helping buyers, movers and remortgages boost their affordability through their platform.

Tembo Money offers mortgages, lifetime ISAs and cash ISAs.

Tembo Money at a glance

Contact details

Website
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Reviews for Tembo Money

Showing 11 of 2228 company reviews • Last reviewed within 7 days

Amazing Service

Cash ISA • 1st February 2026

had an issue with my Cash ISA and Rhys was on hand to help within a few minutes and the issue was resolved!

{"display":"Albert ","full_name":"Albert ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Tembo were helpful from the very beginning and gave...

Mortgage Broker • 1st February 2026

Tembo were helpful from the very beginning and gave us all the information we needed as first time buyers and gave us good advice and... Tembo were helpful from the very beginning and gave us all the information we needed as first time buyers and gave us good advice and felt like we could trust what we were being told. The process progressed quickly thanks to our Broker Glen & case manager Callum. We always felt like we were a priority and were always on the lookout so save us money by getting us the best deal. Read more Read less

{"display":"David davies","full_name":"David davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great experience as first time buyers

    We were both first time buyers and did not know anything about buying a home. Charlotte and Poppy guided us throughout the process, answered every... We were both first time buyers and did not know anything about buying a home. Charlotte and Poppy guided us throughout the process, answered every question we had and carefully reviewed our documents to ensure our application would be successful and quick, which it was! They were both very communicative and easy to reach (answered typically within 1 working day, sometimes even less). We would highly recommend Tembo, especially if you have a savings account with them as this amazing service was free of charge. Thank you so much Charlotte and Poppy for making what can be a stressful experience as seamless as possible. Read more Read less

    {"display":"Gill","full_name":"Gill","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Gill 1st February 2026
  • 5/5

    Amazing Experience!

    My experience with Tembo has been phenomenal. My mortgage advisor Saul alongside my case manager Jodie provided an amazing experience for me. Buying a first... My experience with Tembo has been phenomenal. My mortgage advisor Saul alongside my case manager Jodie provided an amazing experience for me. Buying a first home is stressful enough without any additional obstacles which I unfortunately had to face. Throughout the process Saul kept me fully informed and supported me with any and all issues extremely promptly, I cannot thank the two of them enough! Read more Read less

    {"display":"Charlotte D","full_name":"Charlotte D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Charlotte D 1st February 2026
  • 5/5

    Excellent service from Tembo.

    Excellent service from Tembo....timely, accurate and personable advisers....

    {"display":"Mark Richardson","full_name":"Mark Richardson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1336512.png"}}'s avatar
  • 5/5

    Had an amazing experience dealing with Callum.

    Had an amazing experience dealing with Callum. Put my mind at ease throughout the whole process. Definitely recommend!

    {"display":"Mary C","full_name":"Mary C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Mary C 31st January 2026
  • 5/5

    Could not thank Callum more for helping me through b...

    Could not thank Callum more for helping me through buying my first house. He was incredible helpful, and made the entire process run smooth from start to finish.

    {"display":"Shannon C","full_name":"Shannon C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Shannon C 31st January 2026
  • 5/5

    As a first time buyer, Callum was very helpful and m...

    As a first time buyer, Callum was very helpful and made the process so much easier. Would definitely recommend!

    {"display":"Shannon ","full_name":"Shannon ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Shannon 31st January 2026
  • 5/5

    Highly recommend, Callum was very professional and a...

    Highly recommend, Callum was very professional and answered all my questions properly.

    {"display":"Ocean C","full_name":"Ocean C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Ocean C 31st January 2026
  • 5/5

    Great communication with Matt and Elly.

    Great communication with Matt and Elly. Kept me updated and in the loop of what was going on

    {"display":"Chris ","full_name":"Chris ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Chris 31st January 2026
  • 5/5

    Kameron was very calm and patient with me.

    Kameron was very calm and patient with me. Very friendly mannered and helpful throughout the whole process 10/10

    {"display":"Justin J","full_name":"Justin J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Lifetime ISA
    Justin J 31st January 2026

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