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10th July 2020
Very poor communication exploiting COVID to con customers
This company should not be trusted.
Your The Insurance Octopus Reviews (294)
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1st July 2020
Wont be back
taking on a new premises so needed a bit of help with what we needed cover for. The guy was rude, unhelpful and said he would email a quote on predicted figures until we could find out more. He clearly wanted the business that day and didn't hear from...
Read more taking on a new premises so needed a bit of help with what we needed cover for. The guy was rude, unhelpful and said he would email a quote on predicted figures until we could find out more. He clearly wanted the business that day and didn't hear from him again.
Waste of time!
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17th February 2020
Terrible Customer Service
I have been persistently called again and again regarding the insurance for me business. When the member of staff calling from Insurance Octopus was getting straight through to me he was so rude to me staff, all he cared about was getting to speak to...
Read moreI have been persistently called again and again regarding the insurance for me business. When the member of staff calling from Insurance Octopus was getting straight through to me he was so rude to me staff, all he cared about was getting to speak to the right person to get his commission. Terrible service. Went elsewhere and will not be using this company ever.
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22nd August 2018
Excellent service
I've been using Insurance Octopus for 5 years now and they have always provided excellent service tracking down competitive policies for my needs.
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21st August 2018
Great friendly helpful
Easy and straightforward. Just what I was looking for
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19th August 2018
Business insurance
As a first time shop owner I tried several bit names for insurance. I then came across octopus and everything was sorted within minutes. Very impressed with the professionalism and no nonsense approach by staff. Would definitely use you again and...
Read moreAs a first time shop owner I tried several bit names for insurance. I then came across octopus and everything was sorted within minutes. Very impressed with the professionalism and no nonsense approach by staff. Would definitely use you again and recommend to others
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17th August 2018
Effective
I find that Insurance Octupuss finds the right policy for my needs and gets it at the right price. So I don’t have to spend any time searching.
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16th August 2018
Great service
I've been with the business octopus for our business insurance for a number of years now. I am always really pleased with the service received and the renewal price.
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16th August 2018
Professional and organised
Communication is excellent and value for money, quick and easy to arrange.
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15th August 2018
Best Public Liability Insurance
I have found the staff more than helpful in helping me.
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15th August 2018
Good service
Good customer experience and friendly advisors. My only criticism is that when we closed one business down and informed Insurance Octopus, they continued to contact us about it
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14th August 2018
Good Value complemented with excellent customer service - a rarerty these days!
Been with IO a few years now ... no surprise fee increases
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14th August 2018
Easy to deal with
From receiving the quote to discussing options, etc. contact with The Insurance Octopus is quick and easy. Would high recommend them.
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13th August 2018
insurance you want
Octopus is a very easy company to deal with staff know what they are talking about and give good valid advise. The insurance is good quality, value for...
Read more Octopus is a very easy company to deal with staff know what they are talking about and give good valid advise. The insurance is good quality, value for money.
Staff are very polite and will ring you when it's convenient they understand working patens of there customers.
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13th August 2018
A great choice for freelancers
Very helpful and happy call centre to deal with. Short waiting times, quick and accurate service getting my documents. Great call back service at busy times. Easy to make changes to my policy and always able to effectively answer my queries on...
Read moreVery helpful and happy call centre to deal with. Short waiting times, quick and accurate service getting my documents. Great call back service at busy times. Easy to make changes to my policy and always able to effectively answer my queries on products. Saved me money on the annual policy review with better coverage so I can't think of a reason to look elsewhere!
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12th August 2018
Insurance to cover all
I found Octopus insurance covered all my needs at a good price and staff were very helpful
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12th August 2018
Excellent Service.
A great service from friendly and experienced staff. Never been a problem in any area.
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