Very poor communication exploiting COVID to con customers

This company should not be trusted.

Reviewed on 10th July 2020

G. Sugden

Wont be back

taking on a new premises so needed a bit of help with what we needed cover for. The guy was rude, unhelpful and said he would email a quote on predicted figures until we could find out more. He clearly wanted the business that day and didn't hear from... Read more

taking on a new premises so needed a bit of help with what we needed cover for. The guy was rude, unhelpful and said he would email a quote on predicted figures until we could find out more. He clearly wanted the business that day and didn't hear from him again.
Waste of time!

Reviewed on 1st July 2020

Sharon butler

Terrible Customer Service

I have been persistently called again and again regarding the insurance for me business. When the member of staff calling from Insurance Octopus was getting straight through to me he was so rude to me staff, all he cared about was getting to speak to... Read more

I have been persistently called again and again regarding the insurance for me business. When the member of staff calling from Insurance Octopus was getting straight through to me he was so rude to me staff, all he cared about was getting to speak to the right person to get his commission. Terrible service. Went elsewhere and will not be using this company ever.

Reviewed on 17th February 2020

H_Finances

Excellent service

I've been using Insurance Octopus for 5 years now and they have always provided excellent service tracking down competitive policies for my needs.

Reviewed on 22nd August 2018

A Nash

Great friendly helpful

Easy and straightforward. Just what I was looking for

Reviewed on 21st August 2018

HandyBen

Easy to deal with

Helpful and great value, no hassle broker.

Reviewed on 19th August 2018

Tracy Taylor

Business insurance

As a first time shop owner I tried several bit names for insurance. I then came across octopus and everything was sorted within minutes. Very impressed with the professionalism and no nonsense approach by staff. Would definitely use you again and... Read more

As a first time shop owner I tried several bit names for insurance. I then came across octopus and everything was sorted within minutes. Very impressed with the professionalism and no nonsense approach by staff. Would definitely use you again and recommend to others

Reviewed on 19th August 2018

Mrs Annette Owen

Effective

I find that Insurance Octupuss finds the right policy for my needs and gets it at the right price. So I don’t have to spend any time searching.

Reviewed on 17th August 2018

Brett Edgeworth

Great service

I've been with the business octopus for our business insurance for a number of years now. I am always really pleased with the service received and the renewal price.

Reviewed on 16th August 2018

Becky Akid

Professional and organised

Communication is excellent and value for money, quick and easy to arrange.

Reviewed on 16th August 2018

Janet Davies

Best Public Liability Insurance

I have found the staff more than helpful in helping me.

Reviewed on 15th August 2018

David Olivieri

Good service

Good customer experience and friendly advisors. My only criticism is that when we closed one business down and informed Insurance Octopus, they continued to contact us about it

Reviewed on 15th August 2018

LW

Good Value complemented with excellent customer service - a rarerty these days!

Been with IO a few years now ... no surprise fee increases

Reviewed on 14th August 2018

CHRIS

Easy to deal with

From receiving the quote to discussing options, etc. contact with The Insurance Octopus is quick and easy. Would high recommend them.

Reviewed on 14th August 2018

Bowling

Fab

Excellent service, professional and helpful

Reviewed on 14th August 2018

Bethany

insurance you want

Octopus is a very easy company to deal with staff know what they are talking about and give good valid advise. The insurance is good quality, value for... Read more

Octopus is a very easy company to deal with staff know what they are talking about and give good valid advise. The insurance is good quality, value for money.
Staff are very polite and will ring you when it's convenient they understand working patens of there customers.

Reviewed on 13th August 2018

C.E McCaig

Expert Insurers

We were offered a competitive quotation.

Reviewed on 13th August 2018

Matthew Smith

A great choice for freelancers

Very helpful and happy call centre to deal with. Short waiting times, quick and accurate service getting my documents. Great call back service at busy times. Easy to make changes to my policy and always able to effectively answer my queries on... Read more

Very helpful and happy call centre to deal with. Short waiting times, quick and accurate service getting my documents. Great call back service at busy times. Easy to make changes to my policy and always able to effectively answer my queries on products. Saved me money on the annual policy review with better coverage so I can't think of a reason to look elsewhere!

Reviewed on 13th August 2018

Chloe

Insurance to cover all

I found Octopus insurance covered all my needs at a good price and staff were very helpful

Reviewed on 12th August 2018

Mike Evers

Excellent Service.

A great service from friendly and experienced staff. Never been a problem in any area.

Reviewed on 12th August 2018

Jim Higgins