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Total Landlord: Landlord insurance reviews

4.55
Based on 1,612 reviews, last reviewed 19th Oct 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Best insurance cover for landlords I have been using TLI for almost 10 years and would not change to anyone else. I am really happy with their insurance products, their prices and their... Read more Reviewed on: 18th October 2025
MWallis's avatar
MWallis

Latest lowest rating:

1

Not good with any claim not professionally handled v... Not good with any claim not professionally handled very poor in communication and not a good companies deal with Reviewed on: 19th October 2025
Ali jaafri's avatar
Ali jaafri

About this product

Total Landlord offer an award-winning landlord insurance policy.

There are two levels of cover available – Essential and Premier. The Total Landlord Premier cover is an enhanced policy which includes accidental and malicious damage by tenants. You can get a quote and manage your policy online.

Total Landlord insurance reviews help you find out what it’s really like to be a customer. If you’ve used Total Landlord before, you can also leave a review and share your experience.

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Total Landlord Landlord insurance reviews (1612)

Good value, good service

5
Good communication with Hamilton Frazer staff. They explained clearly what is covered and what is not. Good value for money. Reviewed on: 10th October 2022

Knowledgeable, friendly staff

5
Knowledgeable, friendly staff, very efficient and a good price too Reviewed on: 10th October 2022

Frindly staff, with exceptional knowledge.

5
I WAS VERY SATISFIED WITH THE MANNERS OF THE STAFF TEAM AND THE KNOWLEDGE THEY HAD WHEN PURCHASING MY UK LANDLORD'S INSURANCE POLICY. Reviewed on: 10th October 2022

Could do better

2
The proof of how good an insurance company is is how they deal with a claim. My experience of making a claim from Hamilton Fraser is not great. It took over one year to sort and would have taken much longer had I not chased them regularly. I don’t have much experience making claims but that seems excessive to me. Reviewed on: 10th October 2022

BICKLEY LOSS ADJUSTERS ARE VERY EFFICIENT

5
CASH SETTLEMENT AND REDUCE RENT LOSS IS A BONUS Reviewed on: 10th October 2022

Excellent

5
Good value insurance and professional service Reviewed on: 10th October 2022

Great Service

5
Provided my Landlord Insurance expertly and inexpensively. Reviewed on: 10th October 2022

they answer their phones and emails straight away!

5
they are all really helpful and ive never been in a queue on hold with annoying music..or sent to a call centre abroad.If you have a question they answer.Ive found the prices competitive for a good level of cover. Reviewed on: 10th October 2022

Great Information

4
All ways informative and great reviews Reviewed on: 6th October 2022

Helpful & kind

4
I reluctantly became a landlord after losing my job & Hamilton Fraser was very helpful & empathic in their dealings with me. Fast forward 2 years & I found myself having to remotely manage an HMO property let by my stepmother, following the death of my father. Hamilton Fraser was the only company that could act sensibly & sensitively - rather than a 'computer says no' attitude - in helping my elderly, none computer-literate stepmother, who is based abroad. Reviewed on: 6th October 2022

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