Travelex Reviews

  Ratings based on 9 reviews       Last review 2 years ago    

Travelex provides remittances and online international payments through partnerships with Western Union and Ozforex, as well as sourcing and distributing FX banknotes for central banks and international financial institutions. Smart Money People is...

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Travelex provides remittances and online international payments through partnerships with Western Union and Ozforex, as well as sourcing and distributing FX banknotes for central banks and international financial institutions. Smart Money People is the place for Travelex reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Good

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5

Travelex Review Insight

What are people saying in their reviews?

Culture & Values

86% of feedback is Process related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: App

Travelex Products 9

Money Transfer

simple and straight forward

very helpful to find the best exchange rates

Reviewed on 10th February 2018
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davidswift
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Travel Money

Fantastic

A great company super customer experience, definitely recommend

Reviewed on 7th February 2018
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Trish Hodnett
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Travelex Supercard

faulty card and poor customer service.

I tried to use my card last week in Sicily several times without success. On my return I rang the call centre to be told that mine was issued on 4th July and was part of a faulty batch surely they should have replaced these cards as soon as they... Read more

I tried to use my card last week in Sicily several times without success. On my return I rang the call centre to be told that mine was issued on 4th July and was part of a faulty batch surely they should have replaced these cards as soon as they knew there was a problem not wait until after the customer has tried to use it! The girl in the call centre seemed to find it amusing as well. I'm now waiting for a new on to arrive and have been told by travelex to try booking a hotel room and paying in Euro to see if it works can't believe how they treat the customer. It does put you off using the card ever again. Good idea if it works

Reviewed on 23rd September 2016
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Annette Reed
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Travelex Supercard

worse for wear

I USED THE CARD IN BARBADOS FINE THEN ALL OF A SUDDEN DECLINE DECLINE DECLINE,,,,, RANG CUSTOMER SERVICES BOTH MY BANK AND SUPERCARD EVENTHOUGH I KNEW IT WAS NO WAY MY BANK AS MY ACCOUNT HAD MONEY TO BE TOLD BY SUPERCARD IT COULD B I NEED TO CHANGE MY... Read more

I USED THE CARD IN BARBADOS FINE THEN ALL OF A SUDDEN DECLINE DECLINE DECLINE,,,,, RANG CUSTOMER SERVICES BOTH MY BANK AND SUPERCARD EVENTHOUGH I KNEW IT WAS NO WAY MY BANK AS MY ACCOUNT HAD MONEY TO BE TOLD BY SUPERCARD IT COULD B I NEED TO CHANGE MY PIN BUK$%%%^% ..... SO I HAD TO USE MY NORMAL DEBIT AND BE CHARGED FEES I AM WAITING FOR SUPERCARD TO REIMBURSE ME ON MY PHONE CALLS AND ALL MY CHARGES FOR USING MY DEBIT CARD.. THE SUPERCARD I HAVE CUT U UP :-(

Reviewed on 21st September 2016
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MISS L
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Travelex Supercard

Pilot was great. Now - not so good

I was part of the pilot and was really pleased with the supercard - using it successfully in the US and Europe. However the new mastercard is awful! I would estimate only 1 in 4 transactions is successful with the majority being declined - however... Read more

I was part of the pilot and was really pleased with the supercard - using it successfully in the US and Europe. However the new mastercard is awful! I would estimate only 1 in 4 transactions is successful with the majority being declined - however these transactions go through just fine with the linked card. There are also these 'adjustments' that you get charged even though they do not appear on the app - giving a false figure. Supercard say they are working on the issue of the card being declined but have yet to resolve it - since the relaunch

Reviewed on 2nd September 2016
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Tracey Lintern
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Travelex Supercard

Worked 5 times

I used this card in Chicago in July it worked the first 5 times after that nothing. I called the support centre only to be told by the person who answered the phone there was only him in the office. Nobody called back I had to call again this time I... Read more

I used this card in Chicago in July it worked the first 5 times after that nothing. I called the support centre only to be told by the person who answered the phone there was only him in the office. Nobody called back I had to call again this time I received an email stating that I would be reimbursed back to the Supercard transaction fees. Returned on 10th August Hugely
DISAPPOINTED DONT BOTHER

Reviewed on 16th August 2016
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Mel Jonah
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Travelex Supercard

DREADFUL!!! - NOT ACCEPTED ANYWHERE IN LAS VEGAS

our card was declined everywhere in Las Vegas - and I had to call from the US 3 times - costing me over £70.00 in mobile phone charges + we had to revert to using the cards that this was supposed to replace, again costing us money! - I was told ... Read more

our card was declined everywhere in Las Vegas - and I had to call from the US 3 times - costing me over £70.00 in mobile phone charges + we had to revert to using the cards that this was supposed to replace, again costing us money! - I was told eventually I would receive a call back within 24hours - 3 weeks later I am still waiting! and no response to emails. DREADFUL DREADFUL CUSTOMER SERVICES!!!!!!!!!

Reviewed on 11th August 2016
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Nicki Chalcraft
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Travelex Supercard

Minor issues but great overall

The Travelex Supercard was launched to a limited number of trial users last year. The premise is simple - link the cards from your accounts, credit and debit, through an app to the card and use it for your spending, and cash withdrawals. The... Read more

The Travelex Supercard was launched to a limited number of trial users last year. The premise is simple - link the cards from your accounts, credit and debit, through an app to the card and use it for your spending, and cash withdrawals. The advantage is in using the card overseas, incurring no fees (the exchange rate is close to perfect and certainly better than a bank would give you on a debit withdrawal).

The trial period ends in June with the full version of the card set to be rolled out thereafter, if it remains free then there will be little reason not to have one in your wallet, especially if you travel abroad.

There are 1 or 2 minor issues Travelex need to address, the first of which is their support which I had to use once when a charge processed incorrectly. The process was frustrating and the agents I spoke with didn't seem to understand that there was actually an issue, it was eventually resolved.
The other is that currently the card doesn't support AMEX which restricts it's appeal for many, especially those who use credit cards as points collecting vessels (hotel loyalty points, airline miles etc).

Very occasionally the card isn't accepted, but this is rare - I experienced it twice during the year, once in Las Vegas and once in Toronto - both times in a restaurant.

The app itself shows your transactions pretty much immediately, along with the exchange rate, the £ value of the transaction and the potential saving you've made. Your account is charged a couple of days later. There were some issues early on when transactions were taking up to 2 weeks to process through to the linked account, however these appear to have been resolved.

All in all I think a great product - will I get one when fully launched Yes. Would I pay a fee for it (such as the Curve cards recently released, which does support AMEX), I think I probably would, especially if I knew I had a few trips coming up in the year.

Reviewed on 29th April 2016
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Martin Robertson
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Travel Money

Foreign currency

I ordered £500 of euros at short notice and was able to collect (at 4am) at their airport booth immediately before flying out. Telephone and face to face customer service was friendly and efficient. They lived up to all of their promises. You might ... Read more

I ordered £500 of euros at short notice and was able to collect (at 4am) at their airport booth immediately before flying out. Telephone and face to face customer service was friendly and efficient. They lived up to all of their promises. You might find a (very slightly) better rate of exchange, but given the convenience, they are worth considering.

Reviewed on 24th December 2015
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Mark McCall
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