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1st March 2019
Not yet completed
I am unable to give a total review at this point as our application is still being processed
Your Vernon Building Society Reviews (831)
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1st March 2019
Application still on going
Up to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing.
Read moreUp to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing.
Reply from Vernon Building Society
Hello Derek. Thank you for your comments about your experience with us up to now. We appreciate you will have a better idea of the overall service at the completion of your customer journey with us and we look forward to your feedback at this point!
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8th February 2019
Poor service and lack of understanding of customer needs.
Requests not actioned correctly nor quickly. Staff seem to have little idea about systems and requirements. Poor response time to questions raised. Difficult to speak to individuals via telephone and call back requests not actioned.
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5th February 2019
A financial institution staffed by real people
Going into our local branch is a pleasure. Friendly helpful staff.
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5th February 2019
Compassionate
When one leaves a message on a direct line number one should be phoned back
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3rd February 2019
Outstanding
I have complete confidence in the Vernon looking after my needs
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3rd February 2019
Very helpful - friendly
Make all daily transaction easy. Love coming in
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2nd February 2019
Brilliant
Excellent service, friendly informative staff supportive and competitive
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2nd February 2019
efficient
Friendly and informative. Great interest rate. Helpful staff
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1st February 2019
Helpful
Its great to pick up the phone not to be held in a queue at some awful call centre and to be able to speak to a helpful and knowledgeable person
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1st February 2019
Convoluted and lengthy process
Eight weeks (Xmas in between) since first application. Mortgage approved but still no date for receipt of funds. Joint solicitor chasing you...
Read more Eight weeks (Xmas in between) since first application. Mortgage approved but still no date for receipt of funds. Joint solicitor chasing you today.
Jo Torkington a delight to deal with.
Surveyor's fee (reduced on appeal from £800 to £620) for valuation-only (not Home Buyers' report) outrageously uncompetitive against others (eg Nationwide) who advertise and will effect with no charge to applicant.
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31st January 2019
Affordable Mortgage Rate
Informative,efficient,friendly and a great Mortgage Rate which was affordable for us
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28th January 2019
Friendly and inclusive
Vernon is like a friendly family, the way businesses should be run. They put back into the community and show a genuine interest in their charitable beneficiaries
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