The Vernon Building Society always put the needs of the customer first and are not compromised by pressure to make as much profit as possible. They have a simple aim: To be the most respected and trusted provider of financial services in the Stockport...
READ MOREThe Vernon Building Society always put the needs of the customer first and are not compromised by pressure to make as much profit as possible. They have a simple aim: To be the most respected and trusted provider of financial services in the Stockport area and, as a result of this, to be the preferred choice of the people. Smart Money People is the place for Vernon Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Culture & Values
57% of feedback is People related
Top Age Profile: 45-54
Top Channel Preference: Online
Write a reviewFabulous customer service!
I have used products from The Vernon for about 3 years now, firstly with my Help to Buy ISA and now with their mortgage product. I have always found the staff to be exceptionally helpful both in branch (Reddish & Hazel Grove) and over the phone. Our... Read more
I have used products from The Vernon for about 3 years now, firstly with my Help to Buy ISA and now with their mortgage product. I have always found the staff to be exceptionally helpful both in branch (Reddish & Hazel Grove) and over the phone. Our mortgage advisor Lucy Burnside has exceeded all expectations. She is always on hand to answer all of our questions big or small and does so in a polite, friendly and timely manner. I will be recommending The Vernon to all friends and family who require mortgages or savings in the Stockport area.
Reviewed on 20th April 2021Rebekah Livsey![]()
Write a reviewSelf build mortgage
The Vernon building society in Marple is my local branch, from the onset the advisors were extremely helpful and friendly. I had a non conventional property to mortgage and rebuild and they did everything that they could do to help me with my... Read more
The Vernon building society in Marple is my local branch, from the onset the advisors were extremely helpful and friendly. I had a non conventional property to mortgage and rebuild and they did everything that they could do to help me with my application and complete the process.
They have been in regular contact to see if they could help and have been very reassuring to deal with. I would always stay with them and recommend their services.
Reviewed on 20th April 2021Robert Allen![]()
Write a reviewBrilliant
Nothing to improve at athe moment due to to Covid
Reviewed on 27th March 2021Savings customer![]()
Write a reviewSpectacular
I love how clean it is in the shop :)
Reviewed on 27th March 2021Alexandra![]()
Write a reviewEfficient
Easy to set up a new account. Great customer service
Reviewed on 25th March 2021Anna![]()
Write a reviewExcellent
Geraldine and Sarah were great helpful us open an account
Reviewed on 19th March 2021Eric and Janet![]()
Write a reviewCustomer focused
Like: Carol (Poynton office) is friendly. professioanl, helpful, efficient, wonderful customer service, thank you. Could be better: Savings interest rates!
Reviewed on 17th March 2021Jacqueline![]()
Write a reviewBrilliant
Customer assistant "Geraldine" was very efficient and friendly making me feel at ease
Reviewed on 13th March 2021David![]()
Write a reviewExcellent
Highly impressed with the personal approach of both Chris and Neil. Knowledgeable , helpful, and extremely efficient
Reviewed on 11th March 2021Ian![]()
Write a reviewVery good
Revised opening times of the branches is not very clear
Reviewed on 7th March 2021Chris![]()
Write a reviewExcellent
I wouldn't think you could improve your service, just keep up with your great standards
Reviewed on 5th March 2021Graham![]()
Write a reviewExcellent
Society is very efficient, friendly and value for money for my mortgage. Personally, nothing could be better
Reviewed on 3rd March 2021Corrine![]()
Write a reviewAwesome!
Nothing, keep doing what you do. x
Reviewed on 1st March 2021Ian![]()
Write a reviewResponsive
Visit helpful, promt, a good all around service, Marple
Reviewed on 28th February 2021Elaine![]()
Write a reviewGreat service. Great staff
I have always received excellent service from Vernon and my recent experience was no exception. Everyone I have dealt with has been friendly and knowledgeable and answered my questions promptly and courteously. Great personal service.
Reviewed on 20th February 2021Pauline Burgess![]()
Write a reviewAccomodating
Always found a way to support our needs at different stages of our mortgage eg further advances. Would recommend for new starters who are unsure of a) whay to do b) whether they can afford to do what they want to. Special mention "Lesley at... Read more
Always found a way to support our needs at different stages of our mortgage eg further advances. Would recommend for new starters who are unsure of a) whay to do b) whether they can afford to do what they want to. Special mention "Lesley at Stockport" excellent
Reviewed on 19th February 2021Mr & Mrs Donegani![]()
Write a reviewExcellent
Like: Could not have had a better service from every possible viewpoint. Very friendly staff. No reservations and nothing could have been improved upon
Reviewed on 16th February 2021Mr & Miss Waldron![]()
Write a reviewIncredibly personable service in a turbulent time, thank you!
I was really keen to stay with The Vernon, because when the pandemic struck and nobody knew what the future would hold, I felt that they understood me as a customer and wanted to do everything possible to alleviate our concerns. At this time I had... Read more
I was really keen to stay with The Vernon, because when the pandemic struck and nobody knew what the future would hold, I felt that they understood me as a customer and wanted to do everything possible to alleviate our concerns. At this time I had spoken to a woman called Kathy who had called me back and been really efficient. When our mortgage was then due to be renewed I had a fantastic service from Diana and was pleased to be able to stay with The Vernon on a decent fixed rate. There's a lot to be said for feeling like a person rather than a statistic and because of that I have stayed with The Vernon.
Reviewed on 2nd February 2021Anna Chenery![]()
Write a reviewBrilliant
At my age the thought of a mortgage I believed was undoable, but you did, so thanks for that from my partner and myself
Reviewed on 22nd January 2021Lesley & Keith![]()
Write a reviewHelpful
Wonderful to have a great "local" BS, and local staff who want to help and understand your needs
Reviewed on 21st January 2021Mr Norton![]()
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