Vernon Building Society Reviews

Mortgages

Fabulous customer service!

I have used products from The Vernon for about 3 years now, firstly with my Help to Buy ISA and now with their mortgage product. I have always found the staff to be exceptionally helpful both in branch (Reddish & Hazel Grove) and over the phone. Our... Read more

I have used products from The Vernon for about 3 years now, firstly with my Help to Buy ISA and now with their mortgage product. I have always found the staff to be exceptionally helpful both in branch (Reddish & Hazel Grove) and over the phone. Our mortgage advisor Lucy Burnside has exceeded all expectations. She is always on hand to answer all of our questions big or small and does so in a polite, friendly and timely manner. I will be recommending The Vernon to all friends and family who require mortgages or savings in the Stockport area.

Reviewed on 20th April 2021

Rebekah Livsey

Mortgages

Self build mortgage

The Vernon building society in Marple is my local branch, from the onset the advisors were extremely helpful and friendly. I had a non conventional property to mortgage and rebuild and they did everything that they could do to help me with my... Read more

The Vernon building society in Marple is my local branch, from the onset the advisors were extremely helpful and friendly. I had a non conventional property to mortgage and rebuild and they did everything that they could do to help me with my application and complete the process.
They have been in regular contact to see if they could help and have been very reassuring to deal with. I would always stay with them and recommend their services.

Reviewed on 20th April 2021

Robert Allen

Savings

Brilliant

Nothing to improve at athe moment due to to Covid

Reviewed on 27th March 2021

Savings customer

Savings

Spectacular

I love how clean it is in the shop :)

Reviewed on 27th March 2021

Alexandra

Savings

Efficient

Easy to set up a new account. Great customer service

Reviewed on 25th March 2021

Anna

Savings

Excellent

Geraldine and Sarah were great helpful us open an account

Reviewed on 19th March 2021

Eric and Janet

Savings

Customer focused

Like: Carol (Poynton office) is friendly. professioanl, helpful, efficient, wonderful customer service, thank you. Could be better: Savings interest rates!

Reviewed on 17th March 2021

Jacqueline

Savings

Brilliant

Customer assistant "Geraldine" was very efficient and friendly making me feel at ease

Reviewed on 13th March 2021

David

Mortgages

Excellent

Highly impressed with the personal approach of both Chris and Neil. Knowledgeable , helpful, and extremely efficient

Reviewed on 11th March 2021

Ian

Savings

Very good

Revised opening times of the branches is not very clear

Reviewed on 7th March 2021

Chris

Savings

Excellent

I wouldn't think you could improve your service, just keep up with your great standards

Reviewed on 5th March 2021

Graham

Mortgages

Excellent

Society is very efficient, friendly and value for money for my mortgage. Personally, nothing could be better

Reviewed on 3rd March 2021

Corrine

Mortgages

Awesome!

Nothing, keep doing what you do. x

Reviewed on 1st March 2021

Ian

Savings

Responsive

Visit helpful, promt, a good all around service, Marple

Reviewed on 28th February 2021

Elaine

Mortgages

Great service. Great staff

I have always received excellent service from Vernon and my recent experience was no exception. Everyone I have dealt with has been friendly and knowledgeable and answered my questions promptly and courteously. Great personal service.

Reviewed on 20th February 2021

Pauline Burgess

Mortgages

Accomodating

Always found a way to support our needs at different stages of our mortgage eg further advances. Would recommend for new starters who are unsure of a) whay to do b) whether they can afford to do what they want to. Special mention "Lesley at... Read more

Always found a way to support our needs at different stages of our mortgage eg further advances. Would recommend for new starters who are unsure of a) whay to do b) whether they can afford to do what they want to. Special mention "Lesley at Stockport" excellent

Reviewed on 19th February 2021

Mr & Mrs Donegani

Mortgages

Excellent

Like: Could not have had a better service from every possible viewpoint. Very friendly staff. No reservations and nothing could have been improved upon

Reviewed on 16th February 2021

Mr & Miss Waldron

Mortgages

Incredibly personable service in a turbulent time, thank you!

I was really keen to stay with The Vernon, because when the pandemic struck and nobody knew what the future would hold, I felt that they understood me as a customer and wanted to do everything possible to alleviate our concerns. At this time I had... Read more

I was really keen to stay with The Vernon, because when the pandemic struck and nobody knew what the future would hold, I felt that they understood me as a customer and wanted to do everything possible to alleviate our concerns. At this time I had spoken to a woman called Kathy who had called me back and been really efficient. When our mortgage was then due to be renewed I had a fantastic service from Diana and was pleased to be able to stay with The Vernon on a decent fixed rate. There's a lot to be said for feeling like a person rather than a statistic and because of that I have stayed with The Vernon.

Reviewed on 2nd February 2021

Anna Chenery

Savings

Brilliant

At my age the thought of a mortgage I believed was undoable, but you did, so thanks for that from my partner and myself

Reviewed on 22nd January 2021

Lesley & Keith

Savings

Helpful

Wonderful to have a great "local" BS, and local staff who want to help and understand your needs

Reviewed on 21st January 2021

Mr Norton