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Vernon Building Society Reviews

Ratings based on 1104 reviews Last review 5 days ago
4.92 / 5Amazing overall rating

The Vernon Building Society always put the needs of the customer first and are not compromised by pressure to make as much profit as possible. They have a simple aim: To be the most respected and trusted provider of financial services in the Stockport...

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The Vernon Building Society always put the needs of the customer first and are not compromised by pressure to make as much profit as possible. They have a simple aim: To be the most respected and trusted provider of financial services in the Stockport area and, as a result of this, to be the preferred choice of the people. Smart Money People is the place for Vernon Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Vernon Building Society Reviews (1104)

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14th November 2019

Helpful, friendly, responsive

The team at Vernon are always quick to respond, and are very helpful. They are happy to look at properties that are a bit unusual, so you are not faced with a "computer says no" scenario. They take the time to understand the situation and come up...

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The team at Vernon are always quick to respond, and are very helpful. They are happy to look at properties that are a bit unusual, so you are not faced with a "computer says no" scenario. They take the time to understand the situation and come up with a proposal that is tailored.

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4th November 2019

Excellent

Evertime i deal with the vernon i am amazed at the high level of customer service that I receive. If only more banks and building societies were like the vernon. Thank you for making the experience so good it really is apleasure to deal with Alison...

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Evertime i deal with the vernon i am amazed at the high level of customer service that I receive. If only more banks and building societies were like the vernon. Thank you for making the experience so good it really is apleasure to deal with Alison and the team at vernon.

Reply from Vernon Building Society
Your feedback was so pleasant to read Gareth. I passed the message on to Alison!
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4th November 2019

Friendly service and competitive rates

We've had our mortgage with Vernon BS for over 30 years, during which time we have borrowed, paid off some capital, borrowed to get a bigger house, borrowed to buy a rental property and have just reduced the capital a little more as we are nearing...

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We've had our mortgage with Vernon BS for over 30 years, during which time we have borrowed, paid off some capital, borrowed to get a bigger house, borrowed to buy a rental property and have just reduced the capital a little more as we are nearing retirement. Always fantastic service and from long-standing staff. Brilliant, brilliant, brilliant!!

Reply from Vernon Building Society
What lovely feedback Bethan! We are always happy to have you as one of our valued members.
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4th November 2019

App to offer fantastic, offer to completion poor

The number of items that were requested were onerous and too much, my solicitor received numerous pages of requests, the app to offer was about 2 weeks and it was over 3 months to complete.

Reply from Vernon Building Society
Hello Mark We are glad you found the app to offer stage successful and had a positive experience with us at this stage. We are sorry to hear that you have had a less positive experience when in the offer to completion stage. We have passed your feedback to the relevant team who have committed to reviewing the process to ensure we are providing the best customer experience possible. If you wish to discuss this further please call us on 0161 429 6262 and we will be more than happy to discuss this further. Thank you for your valuable feedback.
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4th November 2019

Efficient, professional and straightforward

I have heard people speak positively about the Vernon and when my financial adviser recommended them for my mortgage I was pleased to apply to our local building society. It met everything I wanted in terms of the product and the way the business was...

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I have heard people speak positively about the Vernon and when my financial adviser recommended them for my mortgage I was pleased to apply to our local building society. It met everything I wanted in terms of the product and the way the business was conducted. Thank you.

Reply from Vernon Building Society
That's great to hear Neddy. We pride ourselves on being local as much as we do our customer service.
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4th November 2019

Outstanding staff

Our dealings with the Vernon have always been a pleasure. The staff will always "go that extra mile" to be helpful and explain appropriate procedures in an understandable way.

Reply from Vernon Building Society
If it's for you Michael, we're always happy to go the extra mile! We are so happy that you found our service clear and understandable.

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