Vernon Building Society Reviews

Ratings based on 1012 reviews Last review 2 days ago
4.91 / 5Amazing overall rating

The Vernon Building Society always put the needs of the customer first and are not compromised by pressure to make as much profit as possible. They have a simple aim: To be the most respected and trusted provider of financial services in the Stockport...

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The Vernon Building Society always put the needs of the customer first and are not compromised by pressure to make as much profit as possible. They have a simple aim: To be the most respected and trusted provider of financial services in the Stockport area and, as a result of this, to be the preferred choice of the people. Smart Money People is the place for Vernon Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Vernon Building Society Reviews (1012)

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9th September 2019

Fantastic Service

Great service which despite loads of issues from the broker Rosie and Jessica at Vernon in particular took ownership of the issues to resolve with our solicitor. What was a very stressful time was help to resolution by the caring and family feel of...

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Great service which despite loads of issues from the broker Rosie and Jessica at Vernon in particular took ownership of the issues to resolve with our solicitor. What was a very stressful time was help to resolution by the caring and family feel of the company. Would highly recommend and loved our welcome to your home box. Very nice touch

Reply from Vernon Building Society
Thank you for this amazing feedback Mrs C! I will pass this message on to Rosie and Jessica. Glad you liked the home box and all the tempting treats inside.
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3rd September 2019

A more personalised service from a building society

Vernon building society provided me with a mortgage and took into account my personal circumstances rather than many larger building societies basic tick box judgements. The service was excellent and efficient and I even received a lovely welcome...

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Vernon building society provided me with a mortgage and took into account my personal circumstances rather than many larger building societies basic tick box judgements. The service was excellent and efficient and I even received a lovely welcome hamper when I moved into my new home!

Reply from Vernon Building Society
Hi Laura, we are really glad that you enjoyed your welcome hamper, they are lovely aren't they? The Vernon is always here to help if you need anything else!
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2nd September 2019

First Class

Had a great experience as a first time buyer, from opening up my ISA through to my initial enquiries and then all the paperwork. All staff in branch and head office happy to help. My mortgage advisor, Enam was great too and amiable, easy to speak to...

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Had a great experience as a first time buyer, from opening up my ISA through to my initial enquiries and then all the paperwork. All staff in branch and head office happy to help. My mortgage advisor, Enam was great too and amiable, easy to speak to gentleman.

Reply from Vernon Building Society
Hello Peter, we are all really glad that you had such a great experience. Enam is always there to help! Thank you for the feedback.
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2nd September 2019

Very difficult to deal with

I found the company very difficult to deal with, I had to jump through so many hoops, that I felt I was a circus lion. Of the many mortgages I have dealt with over the years, being a property investor, this was by far the most difficult one to date.

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I found the company very difficult to deal with, I had to jump through so many hoops, that I felt I was a circus lion.
Of the many mortgages I have dealt with over the years, being a property investor, this was by far the most difficult one to date.

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2nd September 2019

Surperb customer service!

As with most mortgages but especially with a self-build, the lead up to completion can be very stressful. Although obtained via Buildstore, I had reason to chase various aspects directly with the Vernon to make sure the completion date was met. I...

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As with most mortgages but especially with a self-build, the lead up to completion can be very stressful. Although obtained via Buildstore, I had reason to chase various aspects directly with the Vernon to make sure the completion date was met. I could not have found more helpful or willing people to help get things over the line. Rosie and Dan were exemplars of customer service and made my priority their priority to ensure all was in place to meet my target date. It was great to find an organisation who are clearly focussed on the customer not just meeting a monthly target so it made my experience a very positive one. I would happily recommend the The Vernon to anyone seeking a self build mortgage.
PS. The Vernon's "welcome to your home" hamper was a lovely touch packed full of goodies to relax with - just great.

Reply from Vernon Building Society
Hi Chris, I have passed this lovely feedback on to Rosie and Dan. We are all grateful for your words and are very glad you liked your welcome hamper!

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