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Muddy Paws (formally VetsMediCover): Pet Insurance reviews

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4.23
Based on 11 reviews, last reviewed 2nd Sep 2020
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Latest highest rating:

5

Peace of mind support I have my 3 cats insured with VetsMediCover, one of whom recently had to have a couple of exploratory procedures for a medical condition. The procedur... Read more Reviewed on: 12th August 2017
Sandra Hill's avatar
Sandra Hill

Latest lowest rating:

1

Incredibly Rude 'Customer Service' I called this company to ask some questions and get details about whether they would insure my pet. Was pleased at first as everywhere else I'd cal... Read more Reviewed on: 2nd September 2020
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Annoyed Potential Customer
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About this product

Muddy Paws offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance company, Smart Money People is the place for independent Muddy Paws pet insurance reviews. Our mission is to use the power of YOUR reviews to help increase trust and transparency in financial services. You can help us by writing your own Muddy Paws pet insurance reviews to help other pet owners to find out what life as an Muddy Paws pet insurance customer is really like.

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Muddy Paws (formally VetsMediCover) Pet Insurance reviews (11)

Incredibly Rude 'Customer Service'

1
I called this company to ask some questions and get details about whether they would insure my pet. Was pleased at first as everywhere else I'd called had had at least a 10 minute waiting time and someone picked up immediately. However the woman I spoke to was incredibly rude and being extremely difficult! Kept interrupting me and quite frankly I felt like she was treating me like an idiot. Wasn't seeming to actually listen to the questions I was asking and just wanted me off the phone. When she frustrated me enough that I pointed out to her she'd interrupted me repeatedly and wasn't letting me finish a sentance, she interrupted me again! I never ever just hang up on people or companies but I had no other option in this case, call didn't even last 3 minutes and didn't get any answers to my questions. Based on this 'customer service' alone I wouldn't touch this company even if it was the only option. Stay away if you know what's good for you! Reviewed on: 2nd September 2020
Annoyed Potential Customer's avatar
Annoyed Potential Customer

Peace of mind support

5
I have my 3 cats insured with VetsMediCover, one of whom recently had to have a couple of exploratory procedures for a medical condition. The procedures Misty had to have were stressful (for both of us), as was the cost which had to be paid upfront, but the insurance claims were dealt with swiftly and without any hassle which relieved a lot of the associated stress. VetsMediCover is a much appreciated comfort blanket for my 3 precious pets and I highly recommend them to anyone. Reviewed on: 12th August 2017
Sandra Hill's avatar
Sandra Hill

Great service

5
Very helpful to us when we wanted to insure our rescue dog. They fully understood why we couldn't give a full background history and made it easy for us to insure Bonny Recommend VetsMediCover without hesitation!! Reviewed on: 12th August 2017
Pat Cozens's avatar
Pat Cozens

Great pet insurance

5
Easy and hassle free from day one of the policy, just signed up and it was done. We had a claim for Susie and the same applies to the claim, experience.. Reviewed on: 12th August 2017
Vera's avatar
Vera

Great pet insurance

4
We have insured our last 2 dogs with vetsmedicover and they have been fantastic. Our dog needed an emergency op , I rang vets medicover and it was all sorted out very quickly and the bill settled no problem . We also get to support our favourite boxer dog charity by using this insurance company. Reviewed on: 2nd August 2017
Adele's avatar
Adele

Best for working dogs

5
I have 3 of my working dogs insured with VetsMediCover. I found most companies would not cover working dogs if worked on a commercial shoot where you were paid a small amount for the job. I have always found them very helpful and my claims are paid very quickly. Their policies are extremely reasonably priced. I have recommended them to anyone who asks who I use. Reviewed on: 2nd August 2017
Lesley Anderson's avatar
Lesley Anderson

EXCELLENT

5
Value for money with insurance is vital for me and my pet. I found that above ALL other Companies you give great quality cover for a truly realistic cost, and I am grateful for that. I believe that lots of people opt out of insurance for pets because of the extortionate prices some companies choose to charge which are above their means. You give these people a real choice, peace of mind and most of all great care for animals. Thank you Reviewed on: 2nd August 2017
Janet Bramhall's avatar
Janet Bramhall

Good Service

5
Only had to call on VetsMediCover a couple of times but when I've needed to they've offered an exceptional service. Reviewed on: 19th October 2016
Jamie Wright's avatar
Jamie Wright

Excellent customer service.

5
Staff explained fully what each policy covered. Reviewed on: 19th October 2016
Dawn Jones's avatar
Dawn Jones

FAST, FRIENDLY SERVICE

5
I FIND THE STAFF VERY FRIENDLY AND VERY HELPFUL. THEY TAKE GREAT INTEREST IN YOUR PARTICULAR PET AND DO THEIR VERY BEST TO RESOLVE PROBLEMS THAT MIGHT ARISE. Reviewed on: 12th August 2016
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Carole Oddie

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