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Muddy Paws (formally VetsMediCover) reviews

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Rated Good • 4.23/5

Muddy Paws (formally VetsMediCover) reviews

Unverified business

Review summary

People rate this company as Good based on 11 product reviews

Average score of 4.23/5
5 star
73%
4 star
9%
3 star
0%
2 star
9%
1 star
9%

Latest positive rating

5/5

Peace of mind support

I have my 3 cats insured with VetsMediCover, one of whom recently had to have a couple of exploratory procedures for a medical condition. The... I have my 3 cats insured with VetsMediCover, one of whom recently had to have a couple of exploratory procedures for a medical condition. The procedures Misty had to have were stressful (for both of us), as was the cost which had to be paid upfront, but the insurance claims were dealt with swiftly and without any hassle which relieved a lot of the associated stress. VetsMediCover is a much appreciated comfort blanket for my 3 precious pets and I highly recommend them to anyone. Read more Read less

{"display":"Sandra Hill","full_name":"Sandra Hill","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Sandra Hill 12th August 2017

Latest negative rating

1/5

Incredibly Rude 'Customer Service'

I called this company to ask some questions and get details about whether they would insure my pet. Was pleased at first as everywhere else... I called this company to ask some questions and get details about whether they would insure my pet. Was pleased at first as everywhere else I'd called had had at least a 10 minute waiting time and someone picked up immediately. However the woman I spoke to was incredibly rude and being extremely difficult! Kept interrupting me and quite frankly I felt like she was treating me like an idiot. Wasn't seeming to actually listen to the questions I was asking and just wanted me off the phone. When she frustrated me enough that I pointed out to her she'd interrupted me repeatedly and wasn't letting me finish a sentance, she interrupted me again! I never ever just hang up on people or companies but I had no other option in this case, call didn't even last 3 minutes and didn't get any answers to my questions. Based on this 'customer service' alone I wouldn't touch this company even if it was the only option. Stay away if you know what's good for you! Read more Read less

{"display":"Annoyed Potential Customer","full_name":"Annoyed Potential Customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Muddy Paws (formally VetsMediCover) products

About Muddy Paws (formally VetsMediCover)

Muddy Paws' aim to provide simple, high quality pet insurance is at the core of everything they do. Smart Money People is the place for Muddy Paws pet insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Muddy Paws (formally VetsMediCover) at a glance

Contact details

Phone
0121 308 8685
Email
[email protected]
Main address
7th Floor Corn Exchange, 55 Mark Lane, London, EC3R 7NE
Social media

Reviews for Muddy Paws (formally VetsMediCover)

Showing 11 of 11 company reviews

Incredibly Rude 'Customer Service'

Pet Insurance • 2nd September 2020

I called this company to ask some questions and get details about whether they would insure my pet. Was pleased at first as everywhere else... I called this company to ask some questions and get details about whether they would insure my pet. Was pleased at first as everywhere else I'd called had had at least a 10 minute waiting time and someone picked up immediately. However the woman I spoke to was incredibly rude and being extremely difficult! Kept interrupting me and quite frankly I felt like she was treating me like an idiot. Wasn't seeming to actually listen to the questions I was asking and just wanted me off the phone. When she frustrated me enough that I pointed out to her she'd interrupted me repeatedly and wasn't letting me finish a sentance, she interrupted me again! I never ever just hang up on people or companies but I had no other option in this case, call didn't even last 3 minutes and didn't get any answers to my questions. Based on this 'customer service' alone I wouldn't touch this company even if it was the only option. Stay away if you know what's good for you! Read more Read less

{"display":"Annoyed Potential Customer","full_name":"Annoyed Potential Customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Peace of mind support

Pet Insurance • 12th August 2017

I have my 3 cats insured with VetsMediCover, one of whom recently had to have a couple of exploratory procedures for a medical condition. The... I have my 3 cats insured with VetsMediCover, one of whom recently had to have a couple of exploratory procedures for a medical condition. The procedures Misty had to have were stressful (for both of us), as was the cost which had to be paid upfront, but the insurance claims were dealt with swiftly and without any hassle which relieved a lot of the associated stress. VetsMediCover is a much appreciated comfort blanket for my 3 precious pets and I highly recommend them to anyone. Read more Read less

{"display":"Sandra Hill","full_name":"Sandra Hill","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great service

    Very helpful to us when we wanted to insure our rescue dog. They fully understood why we couldn't give a full background history and made... Very helpful to us when we wanted to insure our rescue dog. They fully understood why we couldn't give a full background history and made it easy for us to insure Bonny Recommend VetsMediCover without hesitation!! Read more Read less

    {"display":"Pat Cozens","full_name":"Pat Cozens","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Pat Cozens 12th August 2017
  • 5/5

    Great pet insurance

    Easy and hassle free from day one of the policy, just signed up and it was done. We had a claim for Susie and the... Easy and hassle free from day one of the policy, just signed up and it was done. We had a claim for Susie and the same applies to the claim, experience.. Read more Read less

    {"display":"Vera","full_name":"Vera","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Vera 12th August 2017
  • 4/5

    Great pet insurance

    We have insured our last 2 dogs with vetsmedicover and they have been fantastic. Our dog needed an emergency op , I rang vets medicover... We have insured our last 2 dogs with vetsmedicover and they have been fantastic. Our dog needed an emergency op , I rang vets medicover and it was all sorted out very quickly and the bill settled no problem . We also get to support our favourite boxer dog charity by using this insurance company. Read more Read less

    {"display":"Adele","full_name":"Adele","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Adele 2nd August 2017
  • 5/5

    Best for working dogs

    I have 3 of my working dogs insured with VetsMediCover. I found most companies would not cover working dogs if worked on a commercial shoot... I have 3 of my working dogs insured with VetsMediCover. I found most companies would not cover working dogs if worked on a commercial shoot where you were paid a small amount for the job. I have always found them very helpful and my claims are paid very quickly. Their policies are extremely reasonably priced. I have recommended them to anyone who asks who I use. Read more Read less

    {"display":"Lesley Anderson","full_name":"Lesley Anderson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/36768.png"}}'s avatar
  • 5/5

    EXCELLENT

    Value for money with insurance is vital for me and my pet. I found that above ALL other Companies you give great quality cover for... Value for money with insurance is vital for me and my pet. I found that above ALL other Companies you give great quality cover for a truly realistic cost, and I am grateful for that. I believe that lots of people opt out of insurance for pets because of the extortionate prices some companies choose to charge which are above their means. You give these people a real choice, peace of mind and most of all great care for animals. Thank you Read more Read less

    {"display":"Janet Bramhall","full_name":"Janet Bramhall","avatar":{"url":"\/assets\/uploads\/avatars\/users\/36765.png"}}'s avatar
  • 5/5

    Good Service

    Only had to call on VetsMediCover a couple of times but when I've needed to they've offered an exceptional service.

    {"display":"Jamie Wright","full_name":"Jamie Wright","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Jamie Wright 19th October 2016
  • 5/5

    Excellent customer service.

    Staff explained fully what each policy covered.

    {"display":"Dawn Jones","full_name":"Dawn Jones","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Dawn Jones 19th October 2016
  • 5/5

    FAST, FRIENDLY SERVICE

    I FIND THE STAFF VERY FRIENDLY AND VERY HELPFUL. THEY TAKE GREAT INTEREST IN YOUR PARTICULAR PET AND DO THEIR VERY BEST TO RESOLVE PROBLEMS THAT MIGHT ARISE.

    {"display":"Carole Oddie","full_name":"Carole Oddie","avatar":{"url":"\/assets\/uploads\/avatars\/users\/6988.png"}}'s avatar
    Pet Insurance
    Carole Oddie 12th August 2016
  • 2/5

    Extremely dissatisfied

    Took a life policy out when my Dogue de Bordeaux was a puppy,he is now three years old. Unfortunately I had to claim the maximum... Took a life policy out when my Dogue de Bordeaux was a puppy,he is now three years old. Unfortunately I had to claim the maximum in his first year. The following year different underwrighter policy went up to £200 a month. Now informed yet another underwrighter , and been told they won't cover his existing conditions. So in three years three underwrighters, and no life policy. Also started off with just veterinary fees policy for £35.!!! I Read more Read less

    {"display":"Marion Sayers","full_name":"Marion Sayers","avatar":{"url":"\/assets\/uploads\/avatars\/users\/2163.png"}}'s avatar
    Pet Insurance
    Marion Sayers 26th November 2015
    Muddy Paws (formally VetsMediCover) are low on reviews. Used one of their products? Why not write a review.
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