WeSwap reviews
WeSwap reviews
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Review summary
People rate this company as Excellent based on 1,873 product reviews
Latest positive rating
Slowly redeeming themselves
Was very good in the early days. Had a wobble since reissue and new app. I wasn't able to load cash onto it for months!... Was very good in the early days. Had a wobble since reissue and new app. I wasn't able to load cash onto it for months! Recently has managed to sort itself out and works better but exchange rates are not particularly competitive with other similar cards Read more Read less
Latest negative rating
BEWARE Terrible company, poor customer service, Don't reply to emails or telephone messages.
BEWARE, have been trying to contact WE SWAP for months, They don't reply and have direct way to call them other than leaving voice messages.... BEWARE, have been trying to contact WE SWAP for months, They don't reply and have direct way to call them other than leaving voice messages. They are sat on my money and I have no way of getting it! DO NOT USE THIS COMPANY I will now be going to the police to report. Read more Read less
About WeSwap
WeSwap is the new way to get travel money. Rather than buying it from a bank or elsewhere, people in different countries swap with each other. We believe in simple transparent pricing. We won't quote 0% commission while hiding our fees in a bad exchange rate. Smart Money People is the place for WeSwap reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Reviews for WeSwap
Showing 11 of 1873 company reviews
Slowly redeeming themselves
Was very good in the early days. Had a wobble since reissue and new app. I wasn't able to load cash onto it for months!... Was very good in the early days. Had a wobble since reissue and new app. I wasn't able to load cash onto it for months! Recently has managed to sort itself out and works better but exchange rates are not particularly competitive with other similar cards Read more Read less
BEWARE Terrible company, poor customer service, Don't reply to emails or telephone messages.
BEWARE, have been trying to contact WE SWAP for months, They don't reply and have direct way to call them other than leaving voice messages.... BEWARE, have been trying to contact WE SWAP for months, They don't reply and have direct way to call them other than leaving voice messages. They are sat on my money and I have no way of getting it! DO NOT USE THIS COMPANY I will now be going to the police to report. Read more Read less
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5/5
great travel money app
amazing way to buy and sell travel money for great rates
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1/5
Avoid these people
I agree with the previous reviewer. WeSwap used to be good till they changed the app and misplaced 600 euro of my money and it... I agree with the previous reviewer. WeSwap used to be good till they changed the app and misplaced 600 euro of my money and it took a month to get it back. Having lost faith I am having trouble getting my card and personal data deleted. Suggest you use a different company Read more Read less
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1/5
Stay clear, if you value your money
It was a good one back in days but since they decided to introduce this new WeSwap 2.0 app it all gone down hill. What... It was a good one back in days but since they decided to introduce this new WeSwap 2.0 app it all gone down hill. What a load of rubbish. I have finally managed to get new app working (initially it said documents issued by UK government are not recognised!!!) however no balance was transferred. I have sent an email requesting for a refund on 06.Sep.2021 and so far no response or no balance. Since then I have sent numerous emails and tried to communicate but all I get is silence. I am not sure if I am asking something unreasonable? I am asking to receive my balance before the change. Just for clarification, my own money. What a joke. I will raise the issue with the authorities so they respond to them. Very poor service. Just stay clear. Read more Read less
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1/5
Used to be good. Now.......?
WeSwap used to be very good. You could talk to people and they helped and sorted things out. (We had problems buying petrol in France).... WeSwap used to be very good. You could talk to people and they helped and sorted things out. (We had problems buying petrol in France). Now I cant see any advantage in it. I might as well use a Halifax Credit Card with much less risk. Read more Read less
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1/5
Worst company ever
I have have been a WeSwap customer for a number of years and currently have a considerable dollar balance sitting in my account which I... I have have been a WeSwap customer for a number of years and currently have a considerable dollar balance sitting in my account which I can’t access. I have not received a new card, cant order one in the App, the App shows a Zero balance and I am unable to get any response from my many complaints. Customer service is awful. Currently they have my money and I can't access this - pretty appalling all round. Read more Read less
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1/5
they have our money
tried to get our money both the latest cards come back card invalid they have stolen our money dont trust them will need to take legal action against them
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1/5
Avoid
Won't release funds. Over £200 on card I cannot access. No customer service.
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1/5
DO NOT USE THIS COMPANY
WeSwap have lost more than 900 euro of my money and in spite of agreeing it is due do not return it There are many... WeSwap have lost more than 900 euro of my money and in spite of agreeing it is due do not return it There are many many people in my position - read all reviews and be warned Read more Read less
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5/5
You can count on them
2020 has been difficult for everyone but WeSwap has proven to be there for their customers also in these thought times
Products from WeSwap
Showing all products offered by WeSwap
Travel Money
by WeSwapBefore we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a...
Travel Money
by WeSwapBefore we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a...
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