1st Stop Reviews

  Ratings based on 17 reviews       Last review 6 months ago    

Your 1st Stop for a Loan. Smart Money People is the place for 1st Stop reviews. Read and write reviews to help increase trust and transparency in Financial Services and help other consumers to find the very best loan providers!

Overall Rating

Great

1

2

3

4

5

1st Stop Review Insight

What are people saying in their reviews?

Customer Service

64% of feedback is People related

Customer profile

Top Age Profile: 55-64

Top Channel Preference: App

1st Stop Products 17

Car Finance

Great service

Kept up To date with regular Statements. Staff are extremely helpful and very pleasant. Website is very easy to use and if you ever need any help they are so helpful

Reviewed on 8th July 2020
samantha buntain's avatar
samantha buntain
Write a review

Personal Loan

sharks

the interest rates are extortionate.

Reviewed on 29th May 2020
tandydadder's avatar
tandydadder
Write a review

Car Finance

Great People

Any compamy is only as good as its people. 1st Stop Car Finance have kind, compassionate great people who really do care, not only about meeting targets but at the service they provide from the bottom to the top.

Reviewed on 25th April 2020
Neil Callow 's avatar
Neil Callow
Write a review

Car Finance

Amazing agents clearly explained very fast

This company are very efficient very friendly and extremely helpful

Reviewed on 24th April 2020
Gareth Browitt's avatar
Gareth Browitt
Write a review

Car Finance

Car loan

Fabulous service staff are the best

Reviewed on 13th April 2019
Ann Bilton's avatar
Ann Bilton
Write a review

Car Finance

Excellent service

The staff are really friendly and helpful

Reviewed on 13th April 2019
Jo Robson's avatar
Jo Robson
Write a review

Car Finance

Great Company

Having worked with 1st Stop for some time now, I can honestly say there values and beliefs of putting the customer first set a great example for the industry. Jordan Russell - Esendex

Reviewed on 12th April 2019
Jordan Russell's avatar
Jordan Russell
Write a review

Car Finance

5 Star Service

Would recommend 1st Stop Car Finance to anyone. Quick responses and good customer services

Reviewed on 11th April 2019
Danielle Frisby's avatar
Danielle Frisby
Write a review

Car Finance

great experience

Overall i would like to say that the staff on the car finance department are amazing. would recommend them to anyone.

Reviewed on 11th April 2019
Zoe's avatar
Zoe
Write a review

Car Finance

A great personal service

I am onto my third loan with this company and I have nothing but praise for them. You can only put so.much on the application form, but they ring you up, ask for more details to enable you to get the funds you want, they have even come and picked up... Read more

I am onto my third loan with this company and I have nothing but praise for them. You can only put so.much on the application form, but they ring you up, ask for more details to enable you to get the funds you want, they have even come and picked up proof of income personally so as not to delay car purchase. All the dealerships I have dealt with have no issues accepting their car credit and also have had no hassle getting the money through. They reqlly do whatever it takes to get you the credit you want for the car you deserve!!

Reviewed on 11th April 2019
Joanne Thomas's avatar
Joanne Thomas
Write a review

Car Finance

Great Customer Service

Fantastic company to deal with couln't fault them

Reviewed on 11th April 2019
Alison's avatar
Alison
Write a review

Car Finance

OUTSTANDING

OUTSTANDING SERVICES FROM 1ST STOP

Reviewed on 6th April 2019
Adrian - Car Finance Giant's avatar
Adrian - Car Finance Giant
Write a review

Car Finance

The worst company I have EVER dealt with

Having used 1st Stop Car Finance in order to purchase a car, I can hand on heart say I have never dealt with a business so error prone and quite simply embarrassing on a customer relation... Read more

Having used 1st Stop Car Finance in order to purchase a car, I can hand on heart say I have never dealt with a business so error prone and quite simply embarrassing on a customer relation level.
I have endured 12 months of frustration and adverse credit scores due to errors caused by this company. My account has been in 'arrears' since day 1, even though I have never missed a payment. I have paid huge lump sums on numerous occasions and somehow the incompetent organisation still didn't realise their mistake let alone inform me I was in 'arrears!'
Not once have I received a letter, email or even a phone call. 12 months of unfair 'arrears,' causing my credit rating serious issues, and their first course of action was to offer me 30 pounds of highstreet vouchers! Which they never sent. Having complained they told me an investigation was on going and within 8 weeks it will be resolved. Which it wasn't. Still haven't heard a whisper.
Absolute joke of a company, do not use! They will make your life hell and not show an ounce of remorse.

Reviewed on 13th August 2018
1st Stop Shockers's avatar
1st Stop Shockers
Write a review

Car Finance

For extremely desperate people

These are specialist lender for people with very poor credit file. The loans are very expensive with High APR about 37% i.e on a 10k loan you may pay 7k interest. Once a loan is granted and during the process, they will get all the information about... Read more

These are specialist lender for people with very poor credit file. The loans are very expensive with High APR about 37% i.e on a 10k loan you may pay 7k interest. Once a loan is granted and during the process, they will get all the information about you and your work (including contacting HR office where you work and/or line manager). They will call you and text you just before bank holidays asking you to alter your direct debit etc. These are very pushy people for personal information and will talk to you very disrespectfully each time you contact them. In true sense they will keep you nervous during and after you have taken a loan, this is all part of their strategy (approach and ability to grant loan to people with  extremely poor credit profile). These are sophisticated loan sharks. 

Reviewed on 2nd May 2018
Anon's avatar
Anon
Write a review

Car Finance

Not what I expected

The staff veey friendly, but the only problem was that I've been told by phone that they got the car I want and I can drive it away the same day. Liars! That car they haven't got it and I coose another one that I had it home after about 2 weeks. But... Read more

The staff veey friendly, but the only problem was that I've been told by phone that they got the car I want and I can drive it away the same day. Liars! That car they haven't got it and I coose another one that I had it home after about 2 weeks. But everything else was fine. Ohh and one more thing. I had lots of problems with it after 2 months. Mechanical problems.
I wouldn't recommend them to anyone to be honest

Reviewed on 16th June 2017
Larisa pop's avatar
Larisa pop
Write a review

Car Finance

Quick service and friendly.

Friendly staff and very informative. Quick service with no hidden extras!

Reviewed on 30th June 2016
Lisa Debz's avatar
Lisa Debz
Write a review

Personal Loan

Great communication.

Great communication. Very helpful and any problems or queries are quickly resolved.

Reviewed on 28th June 2016
Rob Scott's avatar
Rob Scott
Write a review