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Customer Service
64% of feedback is People related
Top Age Profile: 55-64
Top Channel Preference: App
Write a reviewGreat service
Kept up To date with regular Statements. Staff are extremely helpful and very pleasant. Website is very easy to use and if you ever need any help they are so helpful
Reviewed on 8th July 2020samantha buntain![]()
Write a reviewsharks
the interest rates are extortionate.
Reviewed on 29th May 2020tandydadder![]()
Write a reviewGreat People
Any compamy is only as good as its people. 1st Stop Car Finance have kind, compassionate great people who really do care, not only about meeting targets but at the service they provide from the bottom to the top.
Reviewed on 25th April 2020Neil Callow![]()
Write a reviewAmazing agents clearly explained very fast
This company are very efficient very friendly and extremely helpful
Reviewed on 24th April 2020Gareth Browitt![]()
Write a reviewCar loan
Fabulous service staff are the best
Reviewed on 13th April 2019Ann Bilton![]()
Write a reviewExcellent service
The staff are really friendly and helpful
Reviewed on 13th April 2019Jo Robson![]()
Write a reviewGreat Company
Having worked with 1st Stop for some time now, I can honestly say there values and beliefs of putting the customer first set a great example for the industry. Jordan Russell - Esendex
Reviewed on 12th April 2019Jordan Russell![]()
Write a review5 Star Service
Would recommend 1st Stop Car Finance to anyone. Quick responses and good customer services
Reviewed on 11th April 2019Danielle Frisby![]()
Write a reviewgreat experience
Overall i would like to say that the staff on the car finance department are amazing. would recommend them to anyone.
Reviewed on 11th April 2019Zoe![]()
Write a reviewA great personal service
I am onto my third loan with this company and I have nothing but praise for them. You can only put so.much on the application form, but they ring you up, ask for more details to enable you to get the funds you want, they have even come and picked up... Read more
I am onto my third loan with this company and I have nothing but praise for them. You can only put so.much on the application form, but they ring you up, ask for more details to enable you to get the funds you want, they have even come and picked up proof of income personally so as not to delay car purchase. All the dealerships I have dealt with have no issues accepting their car credit and also have had no hassle getting the money through. They reqlly do whatever it takes to get you the credit you want for the car you deserve!!
Reviewed on 11th April 2019Joanne Thomas![]()
Write a reviewGreat Customer Service
Fantastic company to deal with couln't fault them
Reviewed on 11th April 2019Alison![]()
Write a reviewOUTSTANDING
OUTSTANDING SERVICES FROM 1ST STOP
Reviewed on 6th April 2019Adrian - Car Finance Giant![]()
Write a reviewThe worst company I have EVER dealt with
Having used 1st Stop Car Finance in order to purchase a car, I can hand on heart say I have never dealt with a business so error prone and quite simply embarrassing on a customer relation... Read more
Having used 1st Stop Car Finance in order to purchase a car, I can hand on heart say I have never dealt with a business so error prone and quite simply embarrassing on a customer relation level.
I have endured 12 months of frustration and adverse credit scores due to errors caused by this company. My account has been in 'arrears' since day 1, even though I have never missed a payment. I have paid huge lump sums on numerous occasions and somehow the incompetent organisation still didn't realise their mistake let alone inform me I was in 'arrears!'
Not once have I received a letter, email or even a phone call. 12 months of unfair 'arrears,' causing my credit rating serious issues, and their first course of action was to offer me 30 pounds of highstreet vouchers! Which they never sent. Having complained they told me an investigation was on going and within 8 weeks it will be resolved. Which it wasn't. Still haven't heard a whisper.
Absolute joke of a company, do not use! They will make your life hell and not show an ounce of remorse.Reviewed on 13th August 20181st Stop Shockers![]()
Write a reviewFor extremely desperate people
These are specialist lender for people with very poor credit file. The loans are very expensive with High APR about 37% i.e on a 10k loan you may pay 7k interest. Once a loan is granted and during the process, they will get all the information about... Read more
These are specialist lender for people with very poor credit file. The loans are very expensive with High APR about 37% i.e on a 10k loan you may pay 7k interest. Once a loan is granted and during the process, they will get all the information about you and your work (including contacting HR office where you work and/or line manager). They will call you and text you just before bank holidays asking you to alter your direct debit etc. These are very pushy people for personal information and will talk to you very disrespectfully each time you contact them. In true sense they will keep you nervous during and after you have taken a loan, this is all part of their strategy (approach and ability to grant loan to people with extremely poor credit profile). These are sophisticated loan sharks.
Reviewed on 2nd May 2018Anon![]()
Write a reviewNot what I expected
The staff veey friendly, but the only problem was that I've been told by phone that they got the car I want and I can drive it away the same day. Liars! That car they haven't got it and I coose another one that I had it home after about 2 weeks. But... Read more
The staff veey friendly, but the only problem was that I've been told by phone that they got the car I want and I can drive it away the same day. Liars! That car they haven't got it and I coose another one that I had it home after about 2 weeks. But everything else was fine. Ohh and one more thing. I had lots of problems with it after 2 months. Mechanical problems.
I wouldn't recommend them to anyone to be honestReviewed on 16th June 2017Larisa pop![]()
Write a reviewQuick service and friendly.
Friendly staff and very informative. Quick service with no hidden extras!
Reviewed on 30th June 2016Lisa Debz![]()
Write a reviewGreat communication.
Great communication. Very helpful and any problems or queries are quickly resolved.
Reviewed on 28th June 2016Rob Scott![]()