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GJW Direct: Marine insurance reviews

View other GJW Direct products
4.78
Based on 1,458 reviews, last reviewed 23rd Jul 2026
29800% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Easy to use and find information, clear and straight... Easy to use and find information, clear and straightforward. Reviewed on: 23rd July 2026
Joe D's avatar
Joe D

Latest lowest rating:

2

My claim was immediately put to loss adjusters who a... My claim was immediately put to loss adjusters who asked insulting questions insinuating fraud and ultimately led me to discontinue the claim and look... Read more Reviewed on: 16th July 2026
Martin Robinson's avatar
Martin Robinson
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About this product

GJW Direct offer marine insurance to cover a wide range of vessels.

GJW Direct boat insurance policies typically cover third-party liability claims, no excess for third-party claims for loss or damage, boat's agreed value in the event of a total loss and machinery damage and theft.

GJW Direct marine insurance reviews help you find out what it’s really like to be a customer. If you’ve used GJW Direct before, you can also leave a review and share your experience.

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GJW Direct Marine insurance reviews (1458)

Long term client.

5
Over many years I have insured my vessels with GJW. Fortunatly I have not needed to claim. Throughout it has given peace of mind and is good value for the money. Reviewed on: 17th July 2025
IAN H's avatar
IAN H

Perfection !

5
Every contact with GJW has resulted in perfect response - thankyou Reviewed on: 17th July 2025
SteveD's avatar
SteveD

just renewed again for this year, good cover at a gr...

5
just renewed again for this year, good cover at a great price. Reviewed on: 16th July 2025
Garry Colwell's avatar
Garry Colwell

Always friendly, easy to get assistance from

5
Always friendly, easy to get assistance from and prices are affordable Reviewed on: 16th July 2025
Sharon V's avatar
Sharon V

Very helpful and quick in responding

5
Very helpful and quick in responding Reviewed on: 16th July 2025
RO's avatar
RO

Quick and easy claims process

5
I had an accidental misfuel on my boat. The claims process was very simple and GJW were very quick to approve and pay my claim. Great customer service Reviewed on: 16th July 2025
Lorraine connelly's avatar
Lorraine connelly

Thumbs up from a first time barge owner

5
As a first time barge owner, I feel it is very important to have comprehensive insurance to cover all bases. Recommended by another insurer, GJW Direct explained details very well, asked other relevant questions and were very polite. Emails and documents were sent quickly. One drawback was the long call wait time which could be improved but I'm otherwise very happy with the experience. Reviewed on: 16th July 2025
Damian Kemp's avatar
Damian Kemp

Efficient and Helpful.

5
Always very helpful support staff on the phone. The online paperwork is excellent Reviewed on: 15th July 2025
Hugh M's avatar
Hugh M

Satisfied Customer

5
I have been with GJW for many years and have always found their customer service efficient and friendly. I have made two claims in that period both of which were settled promptly and fairly. And their premiums remain very reasonable despite my claims history Reviewed on: 15th July 2025
Lynkie's avatar
Lynkie

Straightforward, helpful and knowledgable.

5
A straightforward website makes things easy and when I call I have always found a helpful and courteous response. The knowledge levels of people on the phone are particularly impressive. Reviewed on: 15th July 2025
Peter R's avatar
Peter R

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